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Agency Live - Get your support through agency live

Feel the support and service at its best on live agency


We bring your groups' travel dreams to life And help you grow your own travel business at the same time

Live Agency is an award-winning support desk system that combines multiple platforms into a single, compact Live Agent package that allows visitors or customers to get real-time help from online Live Agent users.

Customers or visitors may begin chat sessions by simply clicking the button or the connection or invitation on the web page.

Live Agent users can now help end-users faster through the chat. Chat can be directed to various Live Agent users on the basis of their skill set. The Live Agent API is auto-generated and is used to make a live agent server request.

It allows agents to show messages to the customer before they deliver them.

Live Agent Users ' status was automatically reverted to Away when they declined a chat. Live agents can use the console to respond to customer or visitor chats in real-time. So that consumers or guests can find quick solutions.

Therefore, the introduction of the Live Agent increases the overall performance and operational efficiency of the agent.

Our services are equipped with impeccable and customized features. It's the perfect blend of quality and technology at your service. API for online sales with live availability and pricing, real-time bookings and instant confirmations.

It is a feature-rich multi-channel live chat application with 170 + support features including online ticketing, live chat, phone support, social media integration, help portal, and APIs.

Nowadays, customers expect fast replies and quick resolutions. Live Agent configuration settings monitor the functionality that is available to agents and their superiors as agents chat with clients.

This notifications help agents respond effectively to chats by alerting agents when certain events occur. The types of chat alerts that are enabled are defined by the web browsers used by your agents.

Live Agent is the perfect live chat service for companies with limited support staff.

The system can be embedded in your applications or website, which enables your prospects to do so. If you serve the purchase or sale of the client's interests, conveniently communicating is a high priority.

Whether it's a mobile device, a PC or a phone, your customers can use the communication method that works best for them.

This also maximizes the reach of your support team, as a single agent can handle multiple customer interactions simultaneously, as opposed to a phone call that can accommodate only one customer at a time.  

The application provides a variety of features that could improve the quality of your customer support, such as customer profile, in-depth metrics, and multilingual support.

Live Agent has a suite of productivity features that enable your agents to maximize their productivity at work.

Can chat connects your agent to the full customer profile that they can use to provide better responses that are important to their client needs The software is also capable of routing chats automatically to agents that are best suited to customer needs.  It means that the right agent handles the right customer.


Live agency is bound to make an impact on your business


Agents can also take a look at the text, which helps them to formulate the best reaction for a conversation relatively easily. There are also keyboard shortcuts to insert pre-written messages.

The system provides you with comprehensive statistics for each of your agent's instant messaging sessions and results, enabling you to prepare for a good strategy to improve the efficiency of your team.

You are also able to monitor agent queues live, which makes workload management more effective.

Your agents can also be coached in real-time via private messages to help them or drive them to respond to clients in a manner that is appropriate.

Trawex Live Agent has main advantages: real-time, personalized assistance, greater productivity, and the capacity of your group of agents to offer better service to customers or prospects.

Live Agent is an award-winning support desk that combines several channels into a single package that is compact.

Live Agent enables users to interact with their customers with a whole new level of flexibility, integrating a knowledge base to help agents solve issues much faster and way more efficiently than before.

Live Agent offers you the right portion of features including powerful ticketing software, live chat with real-time typing view and built-in web-based call center software.

Live Agent is a very smart choice when it comes to managing multiple social channels at once, where the promise of ‘it doesn’t matter how many’ actually works.

It is exactly social channel management that makes Live Agent different from traditional ticket management desks and makes it a top-level help desk software with multiple support channels.

Facebook and Twitter are perfectly well integrated and can be monitored to capture trends and business opportunities, and what’s even more important – to avoid negative posts. 

We provide users the ability to interact with the agents through web chat to get more information about specific product or queries.

We have qualified and experienced agents who can attract visitors to your website and turn them into customers. They're trained to support chat & lead generation.

We help you advertise special offers with an easy-to-use banner so that every guest can see them as soon as they land on your website.

Our agents will help every customer on your website and provide them with the information they are looking for in a matter of seconds.

The platform integrates easily with your CRM systems, so customer and sales management is never a concern. Live Agent helps businesses enhance customer interaction through email, live chat, mobile & social networks.

Live Agent provides service impeccably even without an online chat operator, using a specially designed customer platform where customers can get the details they need.

Online travel agencies to your benefit by selling your hotel room to lucrative and niche markets in locations that you choose.

We answer travel questions around the clock on your behalf, actively engage online travelers and provide advice on the best deals and offers available.

This makes it more likely that online visitors will buy the plans or packages provided by your business.

Our agents will have the knowledge to efficiently answer passenger queries regarding flight status, booking information, price plans, and the latest offers.

With live support software, customers can start chatting on the website within seconds of landing. Auto-consolidated reports keep you aware of the success of your website and agents.

Online Travel Agencies are the fastest-growing distribution channels in the travel industry. There is a huge opportunity for hotels to reach and attract guests all over the world. It's a simple-to-use holiday planner that includes hotel search engines, flights, car rentals, and package deals.

The system automatically compares the costs of a number of companies to find the best deal.   We deliver a chat console where agents can manage a number of on-going chats under one roof.

The Live Agent setup helps you to monitor the access of your users to certain agency live functions.

You can create multiple configurations that specify the features of the Live Agent for different types of users.

This saves a lot of time and the agent doesn't have to change windows again and again for several guests. Your travel agency talk will help you answer your customer's questions in no time.

With live chat options, customers can start chatting whenever they land on your website and get their questions answered there and there.

People who plan holidays, want tickets available or want to know the cost of different travel packages. It allows you to satisfy any potential customer.

We provide high-quality customer experience by engaging potential travelers in real-time. With the increased competition it is really important to have an online travel operator to help visitors plan their trips by chatting. 

Proactive chat feature provokes visitors to share their queries with you. You can reach out to your customers by setting up an automated pop-up chat to console them and make them feel free to talk about their vacations and travel options.

This is a fully integrated web-based solution that enables Receivers to handle allocations/rates easily, integrate content from external systems and distribute this content through a web interface (Secure Internet Booking Engine), call center and web services (XML out).

Our travel booking reservations system, customers can control their direct inventory contracts via a user-friendly mid-office process, easily integrate into 3rd party systems, and sell these inventories via various distribution channels: B2C, B2B, Affiliate, Call Center, Business, Web Services (XML Out) & Mobile Devices.

Trawex is a fully integrated reservation system to build, book, manage, integrate and distribute. Online travel agents play a key role in the hotel sector and act as a valuable product offering.

Travel Agency Software products empower travel agents to have up-to-date solutions that help them automate the booking process, increase profitability and manage online interactions with suppliers and customers through active cost and availability management and online sales of travel products (B2B, B2C white label XML gateway) to save money and make a difference.

We aim to develop long term partnerships with tour operators and suppliers.

Live Agency delivers support impeccably even without a chat operator online, using a specially designed customer portal where users can get the information they need. As an agent, you won’t have trouble reviewing the tickets afterward, as all information will be saved and categorized for your needs.

It is loaded with amazing chat and management features which will help you give customers a hand even when not being familiar with their problem at all.  Live Agent is real-time live chat support you can embed on your website and apps.

This enables your customers and prospects to reach out and communicate with your company on the web while they are currently on your site or app.

This online features your representatives can conveniently be on standby 24/7 to respond with real-time interaction and empower immediate connection.

It also helps in utilizing your budget as it has no charge for each interaction. Agents can utilize their time well with the tool’s productivity features.

Each live chat connects with the complete client's profile. Hence, your agents can deliver responses in context while maintaining consistency and accuracy for the overall customer experience.

To ensure the right agent handles the right subject matter, the tool automatically routes the customer/prospect based on their needs.

Agents can take a sneak peek of the customer’s message to formulate the appropriate response in a faster manner and use keyboard shortcuts to add pre-written messages for a quicker reply. 

The smart thing to do would be to modify the solution for your specific needs, worker skill levels, finances, and other factors. For these reasons, do not hasten and subscribe to well-publicized leading solutions. Though these may be widely used, they may not be the ideal fit for your specific wants.

Do your research, look into each short-listed application in detail, read a few Salesforce Live Agent Live Chat Software reviews, call the vendor for clarifications, and finally settle for the application that provides what you want.

Your visitors can log-in to the B2B/B2C portal to check purchase and payment histories, download needed documents and amend or cancel reservations.

There is a wide range of online travel agencies on the market and it is an industry that is growing all the time, especially as new technology emerges.

Our Online Travel Agency Software helps online travel agencies to sell flights, hotels, and packages, reservations, connect to multiple suppliers, manage inventory and build quotations.

Using travel agency software, travel companies are processing flight booking, hotel booking, car booking, transfer booking, and sightseeing booking worldwide.

Trawex develops travel OTAs Software for travel agencies with B2B, B2C and corporate modules across the globe. The online travel agencies (OTA) are the fastest growing in the travel industry.

Trawex travel agency system helps travel agencies to sell an online variety of travel products including flights, hotels, car rental, vacation packages, and more OTAs drive the majority of booking around the world.

We provide the travel agency software that empowers online travel agencies to reach global and regional markets with real-time inventory. Trawex facilitates B2B orB2C Travel Portal Development for your Travel Agency comprising of advanced Hotel XML, airline GDS, Taxi or other API.

The portal facilitates customers to make secure payments by integrating a payment gateway. It is always the goal of travel agencies to increase their profits to improve customer services.

Our travel agent website is very helpful for travel agents in doing so. It is a cost-effective, quick and accurate online booking engine.

The benefit of the facility is to get instant purchase of services, auto-general email confirmations, and availability check. Our travel agency system can improve the clients' travel processes & reduce their operational costs.

Sophisticated travel agency software for tour operators and travel agencies to automate their sales, marketing. 

Our online travel engine is a modern and scalable online booking and reservations system that has driven high-performance growth to our travel customers including travel consolidators, wholesalers, destinations management companies(DMC), b2b and b2c online travel companies, and online travel agencies(OTA).

The business of the travel agency has changed a lot in the current era. Travel agencies no longer merely notify clients about the availability of flights, the heir schedule the issue of tickets and the receipt of a commission from the airline.

Now with the availability of online travel agency technology. Customers can make an online booking.

That's why most travel startups follow the OTA model. Our online travel technology, new profit-making doors have been opened for travel agencies.

You can switch to personalized package tours, holiday tours, etc. You should focus on pilgrimages, leisure travel, business travel, or any other kind of niche.

You select your sector and then you can start your own travel agency with an appropriate offer. Our travel agent system which can be used by any business taking bookings for days, nights, hours or minutes, or regular events.

If you're direct to giving up on finding travel agency online which will work precisely as you need, you have finally found the proper scheduling system.

Our Travel Agency Online will merge with all well-liked website designers, countless cloud-based apps like Google Calendar & Analytics, list managers, CRM and accounting systems. Our travel agency system has been designed to assist create your life as a tour operator easier.

As your business grows, you might notice that you have less and less time to do what you love obtaining out there to run tours and interacting with your customers. 

Our travel agency software is designed to reach larger markets, reduce operational costs, reduce error in costing and reservations processes, simplify reservation and contracting processes, improve customer relationships, etc. through the system.

Our travel agent software is a very user-friendly booking system that helps your direct clients, agents, and companies to book with accommodation providers around the globe through your website, phone or email after checking the availability of room for any given period of time in line with their schedule.

Hotels are entering the system by XML feed or extranet 24* 7 days a week for their own room descriptions, room features, and allocations.

You can immediately confirm your accommodation on your website in real-time when you close sales. By automating the sales process, you will be able to handle the same number of transactions, or more, at a much lower cost.

Other than that, you will also gain considerable control over margins and pricing strategies. Trawex delivers the best priced global travel content while reducing overall search and booking time, helping to drive new sales to your company, improed profits, and satisfied customers.

The travel agent makes the reservation and is credited with the booking by their accreditation number.  For most trips, the vendor pays a tour operator commission after the client has traveled.

A tour operator is a private retailer or public service that offers travel and tourism-related services to customers on behalf of suppliers including service, airline, car rental, cruise line, hotel, travel insurance, and package tours.  

Trawex delivers well-responsive travel portal software to the travel agencies. We are focused on providing intensive technologies with easily accessible travel booking engine to help you make your travel company the main inclination of the travelers.

Tour Operators and travel agencies from all around the world can instantly systemize and establish activities in their workplaces and can propose online reservations for their tourism services via multiple modules.

Our Travel Agency Software is a well functional solution and a sophisticated management tool for travel activities and the online booking system.

Some of the tourism services include are online flight reservations, car rental, hotel, transfer, holiday packaging, etc.

Among countless, some of the best online travel agencies and tour operators are equipped with Trawex to manage and sell tourism services effectively and efficiently for Business to Business and Business to Consumer (B2B & B2C).

Trawex robust functionality helps in offering detailed proposals that not only increase sales but contribute to elevating conversions. These solutions cover the front office and back-office activities. Agencies use this type of software to promote their offerings to current and prospective customers.

Travel agency software extends across the full customer engagement cycle, from reservations, to billing, to customer feedback.

Trawex develops Booking Engine for hotels, travel agencies, tour operators, travel corporate and travel companies from where they do direct bookings through their travel portal.

This hotel booking engine is connected to almost all leading suppliers of hotel providers converting customer requests on your travel portal into bookings and generating higher revenues by bookings.

It helps travel agencies to save their time in minimizing their time for the phone calls to hotel management and the confirmation of their bookings.

Our Booking Engine offers the most dynamic modules from where travel agencies can easily manage all hotel transactions.



What We Offer

Trawex platform currently empowers 1000+ customers across 4 continents, 10000+ bookings a day, 1000000+ travel searches a day, across 200+ Suppliers, 600,000+ Hotels, 1000+ Airlines, 200,000+ Activities, 30,000+ Cruise Itineraries and much more for your brand.

Inventory Consolidation

Instant integrations with more than 100 suppliers that are integrated on demand.

Travel APIs

A complete set of travel APIs that empower our clients to develop custom travel solutions.

Custom Modules

A production-ready library of Modules that can be used as is or customized as per your requirement.

Faster Time to Market

Integrate suppliers in matter of few days. Over 100 suppliers maintained.

  •  B2C Travel Technology | Top 10 Travel Technology Providers | Travel Business Software | Top 10 Travel Technology Companies | Online Booking Software | Travel Website Development
    Travel Portal
  • Travel Technology | Top 10 Travel Technology Providers | Travel Business Software | Top 10 Travel Technology Companies | Online Booking Software | Travel Website Development
    Travel APIs
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  • Travel Technology XML Integration | Travel Business Software | Top 10 Travel Technology Providers | Top 10 Travel Technology Companies | Online Travel Portal Development
    White Label
    Travel Websites
  • B2B Reservation Platform | Travel Business Software | Top 10 Travel Technology Providers | Top 10 Travel Technology Companies | Online Travel Portal Development
    B2C / B2B
    Booking Engines
  • Travel Technology | Online Booking Software | Travel Business Software | Online Travel Portal Development
    Itinerary Planner
  • Travel Technology | Travel Business Software | Online Booking Software | Online Travel Portal Development
    BackOffice Solutions
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How We Engage


We Help Your Own Developers

  • Third Party API Integrations
  • Own Inventory Management System
  • Offer your Customers Unparalleled Content
  • Fully Managed Service
  • Comprehensive travel inventory management system
We help your own developers
Customized Hosted Solution

Customized Hosted Solution

  • Third Party API Integrations
  • Own Inventory Management System
  • Offer your Customers Unparalleled Content
  • Fully Managed Service
  • Comprehensive travel inventory management system

Off The Shelf

  • Pre-integrated suppliers to provide the best inventory and prices
  • Comes with Trawex APIs to build websites and apps in a fraction of time
  • World Renowned Reliability
  • Faster Time To Market
  • Best user experience with 99.9% uptime
Off the Shelf

Grow Your Business with a Powerful Online Engagement Platform and Experienced Travel Partner

You won't be going on the engagement journey alone. We're there as a partner to help, support and advise to ensure your ultimate success.

  • Online travel booking engine
  • Multiple sales channels - B2B, B2B2B, B2B2C
  • Centralised mid-office
  • Ability to connect multiple GDS, LCC, and third party APIs
  • Complete Reservation Management
  • Travel Agent Management
  • Transactional Accounting
  • Accounting System Integration
  • Comprehensive system to manage rates, discounts and allocation
  • Payment Gateway Integration
  • Multiple Supplier APIs
  • Add direct contracts
  • Redistribution API
  • Configure credit limit and deposits
  • Multilingual travel websites
  • Add offline travel bookings
  • Distribute white labels
  • Dynamic fare caching
  • Commissions and markup control
  • Advanced Reports
  • Manage multiple branches
  • Sub Agents can create and manage multiple branches and users
  • Optional cross selling platform
  • SMS gateway
  • Multi currency transactions for agents and suppliers
  • Business intelligence reports

Skyrocket your business growth with Trawex

  • Our products empower Retail Sales.

  • Analyzing your requirements, fulfilling your business objectives and providing
    you the right solution.
  • Our engineering team has a relentless focus on delivering a scalable and reliable
    technology platform.
  • Choose the right travel technology development service that fits your needs and business goals.
  • We Deliver the best of our firm to every client as cost effectively as we can.
  • We are excited about building strong relationships with everyone and we provide
    world class Support to our customers.

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