Create A Flight Booking Engine - Customized Website Designs To Enhance Customer Experience And Increase Conversion

Are You Looking For A Flexible Solution To Create Your Own Flight Booking Platforms For Travel Agencies Or End-Consumers? Would You Like To Develop Your Own High-Performance Sales-Tools For Your Call Centers And Sales Agents? Or Would You Like To Integrate Our Flight Content Into Your Internal Tour-Operator System To Create Dynamic Travel Packages?

Trawex is a leading travel software development company, good experience in flight booking engine integrating XML suppliers and consolidators. We have good experience in developing travel portals with different sales channels such as B2C, B2B, B2B2C, B2B2B, B2E, flight booking engine, and Corporate Portals. 

Currently, Trawex providing services globally and having multiple clients in different regions of the world, this includes regions such as the UK, Europe, Asia, the USA, UAE, New Zealand, and Australia.

Our development team already completed integrating with many supplier APIs such as Amadeus, Travelport UAPI, Galileo GDS, SABRE GDS, etc. 

Our experienced team in the flight booking engine and travel portal development can help travel companies to design travel portal software solutions and integrate with flight booking engines, GDS, and Non-GDS solutions.

Trawex Travel Booking Engine provides the responsive design for Flight Booking Engine, with integrated GDS's such as Sabre, Galileo, Amadeus, Worldspan. A fully integrated flight booking software, which takes care for the end to end business process, and makes sure to provide all required functions in the flight booking engine. 

Trawex is an online booking system for end-users and OTAs to search and book airlines and get eTickets with a confirmation. Flight Booking Engine is not only about to sell more and more tickets but also to increase the brand value of the business to maximize the average value per transaction from new and returning customers. And our flight booking engine with responsive designs provides all the required features to our customers.

Our Flight Booking Engine is an online solution that enables travelers to search and book airline flight tickets /airline tickets in real-time. In other words, it is an online system that represents the front-end side and the consumer side of the airlines or GDS systems. 

Being an OTA or an online-based travel company, Flight Booking Engine enables the front-end user to search global travel destinations, book & produce the PNR after processing payment through a payment gateway. 

By means of these web services on the airline booking portal interface, airline availabilities & rates can be display based on user search. Customers can choose a preferred seat and progress to complete the booking.

Trawex also offers B2C flight booking software – means Business to Customers. This is beneficial for all those who are in the specialty of the business. We provide integrated online flight booking solution once the root level study of your business. B2C Flight Booking System is developed for transpiring business transactions between the business and the customers.

We include modules in online flight booking software that are easy to operate and make the portal rich in features that attract the consumers immediately. With the help of flight API integration, the user is ensured of accurate and flawless air ticket booking.

Trawex is an award-winning travel software company, delivering B2B / B2C travel software, travel CRM, accounting software, car rental software, and mobility solutions to global travel & hospitality companies. 

We work with over forty top travel aggregators, global distribution systems, channel managers, and DMCs. 

With a clear focus on technology‚ agile methodology and innovation, we ensure quality deliverables and speedy turnaround to develop and deliver scalable travel portals and booking engines

Step-By-Step: The Flight Booking Process

1. Flight Search

Indirect channel: OTA, GDS, metasearch engine. A user looks for the right flight via a flight booking engine on a third-party website or via a GDS terminal. As the flight is chosen, a third-party sends the request to the GDS, which accesses the airline’s CRS.

Direct channel: Airline eCommerce website. If a traveler books directly from the provider, the process skips the whole GDS part and goes straight to the CRS.

2. Reservation Management

CRS’s basic functions are inventory and reservation management, passenger name record (PNR) generation, payment gateway integration, customer information management, booking and cancellation management, refund management, and email notification. 

While booking a flight, a customer can select a seat right away, but as a rule, airlines charge an additional price for this. 

Otherwise, the seat can be selected during online check-in or be randomly assigned.  After a user pays for the ticket, the system generates a passenger name record (PNR).

3. Choosing Additional Services

Ancillary services include an ability to reserve a particular seat, additional baggage, extra legroom, or in-flight meals. 

When a traveler adds ancillary services during the booking, a Merchandising System generates a special service request number (SSR). 

It’s a message to the supplier with a request for any ancillary service that’s usually included in the ticket.

4. Using Loyalty Programs

Loyalty program operations are usually managed by airline merchandising systems, too. Being a member of a frequent-flyer or airline loyalty program, a passenger can use earned miles accumulated from each flight, or points for purchasing extra services from airlines. 

These points can be exchanged for discounts or benefits, like upgrading to business class. Depending on the airline, customers can either log in via their accounts while purchasing tickets directly from an airline website or get a loyalty program participant’s number to use for booking from a third-party. 

Also, these systems keep a particular number of places for frequent flyers reserved in CRS.

5. Payment Processing

A payment gateway is a third-party service that not only processes all financial operations between customer and merchant, it also ensures data safety. 

The main operations of a payment gateway are authorization (checking that a user has enough money to pay), capture (sending the funds to the merchant’s account), sale (regular payment for purchases), a refund (money return), and void (a refund for not-captured funds). 

The advantage of this service is that a customer can book and pay in one place, but a big disadvantage is that all the processes like cancelation and refund are completed through the OTA side, not through the CRS. 

And one more disadvantage for travelers: When booking via OTAs, they pay an additional fee.

6. Personal Name Record (PNR) Generation

Ticketing is a different concept from booking. Ticketing means that the seat is paid for, it won’t be taken, and it belongs to a particular person. 

This is ensured by a PNR. It’s a 6-digit code on an e-ticket that allows airlines to validate the booked seat. If it’s a trip that consists of several flights by different airlines, an interline booking occurs.

For such cases, airlines create an interline commercial agreement for codeshared flights. 

Regarding this agreement, different airlines issue a single ticket with one PNR, which is issued by one of the airlines as defined by an agreement.

7. Super PNR Generation

Sometimes an airline issues a single PNR for a segmented flight known as a super PNR. In this case, the system generates several PNRs that are included in one. 

Each number in this code represents details of the seat: class, ancillaries included, etc. After the ticketing, the traveler receives a booking confirmation from the OTA or airline with their name, schedule, airport IATA codes, and the price of a ticket, as well as an e-ticket with a PNR reference from an airline. At the next stage, a traveler would need an e-ticket.

8. Check-in

During check-in, a traveler must provide their PNR and name so that the system can match it with existing ones in the CRS and assign a seat. This process slightly differs online and offline.

Online check-in: Online check-in usually becomes available 48 hours before the flight, but it depends upon the airline. A traveler enters details from an e-ticket at an airline website or an app and gets access to an aircraft seat map to choose a particular seat. If a user doesn’t choose it, the system randomly assigns a free one and issues an electronic boarding pass. 

Airport check-in: Checking-in at the airport, a person brings an e-ticket to the airport agent at the check-in counter, so that they can enter the details and reserve a seat, or several seats on different planes if it’s a segmented flight, on a seat map and check the baggage in. As a result, an agent issues and prints a boarding pass.

9. Boarding Pass Issue

The boarding pass is a document that identifies a passenger and a flight and gives permission to board a plane.

10. Baggage Tracking

Baggage management systems are integrated with airports and airlines via APIs. When the baggage is handled, it goes straight to the baggage handling system, where the code is scanned.

We Integrate Flight Booking Engine With Multitudes of Service Channels

In the current market, OTAs (Online Travel Agencies) need to be well ahead in the game in terms of rates and technology to compete with the rest of the market. 

When it comes to flight reservations, travelers always lookout for the best deals and convenience when making their next flight reservation. 

On the other hand, it is essential to be able to present accurate and real-time flight information to the traveler to make an informed decision with confidence.

With years of experience in the travel and leisure technology sector, we are fully capable of developing and designing such a system. 

Our flight portal solution is fully customizable and able to integrate with multitudes of service channels, such as call centers, travel agencies, CRM, and ERP systems with their own unique interfaces.