Awarded Best Travel Software Company 2019

Trusted by World’s Leading Travel Brands

Travel CRM Software - Smart Travel CRM Software & Booking Management Platform

Trawex is award winning, simple Travel CRM software provides everything for a small & large scale business operators to run their backoffice & sales in one easy powerful system.




How Travel Agency Software convert Travel Agency into Successful Travel Business?

Trawex pre-integrated Customer Relationship Management Software (CRM) Applications. Trawex is a one-stop travel technology platform for the travel industry and we have developed a personalized CRM system to serve the needs of the travel industry. It can be tailored to create individualized experiences for a customer at every touch point.

Our Travel CRM is a fully customizable, high-performance, easy-to-use system that will deliver online sales success to your travel company.

We offer a portfolio of highly customizable CRM solutions to boost your sales potential whilst streamlining sales processes.

Customer database allows tracking all available information related to the customer, PNR (Passenger Name Record), traveling itinerary, pre-sales, and post-sales communication, Email, Chat, and Back Office Services can be synchronized with CRM system. Both ERP and CRM stand for enterprise resource planning and customer relationship management.

These systems are connected to software packages that can help businesses of any size interact more effectively, make more informed decisions, minimize operating costs and work more efficiently with the help of automation.

Understanding the functionality provided by CRM and ERP will help you decide whether these programs suit the company's needs. We invite all business people searching for travel agency management software to contact Salesboom for a custom demo for their own company. 


It helps in travel  management of payment policies, promotions, discounts, blackout dates, stay restrictions and supplements.

A travel agent CRM system will help you better manage your relationship with your customers so that they can see you as professional and deserving of their company.

If travel agents choose a travel agency CRM program, they should keep in mind the following: choose a time-saving tool that helps you to be efficient and helps you demonstrate strong organizational skills.

A Travel CRM system for travel agents offers an online automated way to track your time, helping you with billing, forecasting, and useful reporting tools.

A reliable CRM Software Development vendor can also help travel agencies to integrate existing booking systems with the social customer relationship system. The CRM development services firm has developed several web and mobile-app based solutions for the tourism industry players.

CRM-based Travel Management have the ability to enable your systems manage multiple aspects of your travel agency business.

It offers a number of features such as to cut costs and enhance travel experience. This helps you to gain more number of customers without a drop-in your service quality level.

It is a combination of practices, techniques, and devices that companies use to manage and analyze customer interactions and information over the entire customer life cycle, our aim is to improving customer service relationships and helping with customer retention and driving sales growth. 


Essential Travel Agency Back Office Software for Travel Agency and Tour Operator.


CRM systems collect customer data through various channels or customer-to-company contact points, which can include the company's website, email, live chat, direct mail, marketing materials, and social media.

We can also give customer- information, purchase history, buying preferences and concerns.

Our CRM tools specifically for social media platforms help companies foster customer relationships and monitor customer sentiments around their brands.

When the travel agency is looking for a Travel Agency CRM system, benefiting their clients should be a top priority and a Travel CRM helps you do this in several ways.

A business that tracks its ability to serve its customers with automated tools that allow them to follow up will end up with having happier, more satisfied customers, more repeat business, and more referrals and leads.

Customer Relationship management is a vital element of a successful business and the right tools can make this easier. Trawex Online Travel CRM software for travel agencies works on maintaining and improving upon clients’ perception of the agency.

Implementing good CRM travel software solutions enables travel agents to keep existing clients and gain new ones based on those relationships. CRM for the Travel industry is a tool that can help you to take care of your business to the next higher level and help you to deliver good customer services.

A Trawex CRM tool is specially designed to help in managing the clients more effectively. This CRM for the travel industry had proved to be the best in a class CRM software solution for the travel industry. Trawex CRM allows for improving the process of interaction with customers for the travel industry.


It helps travel agencies to access detailed insight about billing, settlement and reporting which is important for travel management companies.

Trawex CRM for the travel industry is being designed and developed with all functionalities which are important for travel organizations.

Our CRM tools focus mostly on the ability to collect, manage and link customer information which is best in a suit for the travel industry. All of your customer data is stored centrally in your CRM system for better management and used to carry out targeted marketing activities all in one place.

The functionalities of the CRM have alerts; follow up activities through which organizations can check their customers that aimed to satisfy the specific needs of travel and hospitality companies.

When travel agents are looking for a CRM system, benefiting their customers should be a top priority and CRM helps you do this in several ways.

A business that tracks its ability to serve its customers with automated tools that allow them to follow up will have happier customers, more repeat business, and more referrals.

Relationship management is a vital element of a successful business and the right tool can make this easier.CRM software is used by sales, marketing, and business development. 

Our CRM system specifically designed for travel agencies includes functions that aimed to satisfy the specific needs of travel and hospitality companies.

Due to the additional features integrated with your travel CRM process, it is easy to organize data, introduce multinational communications and automated operating procedures.

While dealing with travel business representatives, Trawex Group specialists identified the key functionalities for CRM solution that will simplify daily tasks, save time and money.

The travel industry provides services that enable and enhance travel experience in the form of transportations services, facilitation on customs and broader issues, marketing, transport and event options.

Our Travel CRM System for travel agents will help you better manage your relationship with customers so that they see you as competent and worthy of their business.

When travel agents choose a travel CRM system for online travel agencies, they should keep in mind the following choose a tool that saves your time, helps you be proactive, and helps you demonstrate solid organizational skills.

When travel agencies are searching for a travel CRM System, benefiting their users should be a top priority and a travel CRM will help you do this in several ways.

Our Travel CRM system is comprehensive solutions for any travel factor; it organizes an end to end process with all the demand of any travel agencies CRM or Travel CRM Software needs such as command inquiry from different sources, follow-ups, latest updates, and completed tracking till the end.

Trawex CRM system helps travel companies to stay connected with customers, streamline processes, and improve profitability. 

Trawex online travel CRM software for travel agencies works on maintaining and improving the client's perceptions of the agency. These days the sales atmosphere involves severe competitions and clients chose a travel agency based on the quality of services they offer, especially in the travel sector.

Too many options mean most clients will keep returning to the same technology if they offer good quality services.  Implementing good travel CRM software solutions allowing travel agents to keep existing clients and gain new ones based on that relationship.   

Trawex integrated Customer Relationship Management Software (CRM) Applications and Enterprise Resource Planning Solution prove to be the best end-to-end Travel CRM Suite with automated workflow and online business solutions.

No matter your companies’ size, Trawex helps companies with modestly priced CRM web Software solutions great for any industry, anywhere in the world.

We provide the most user-friendly Web-based Travel CRM Software and ERP solutions suite today at the top of any travel CRM Software comparison, there is no alternative business software for travel CRM solutions as fully featured.

Our on-demand Travel CRM Software solutions are used in more than 50 countries by more than 100+ customers for CRM, marketing campaigns, sales force automation, and increasing customer value and experience.

The goal of the customer relationship management system is to improve business relationships. It also allows travel agents to communicate more efficiently with customers, quickly view, save or delete customer-related events, and coordinate all customer activities.

We provide a comprehensive travel CRM System that is specifically designed for both TMCs and DMCs. It has functions that are aimed to address all the requirements of the travel agencies.

Although ERP focuses on helping the company consolidate your business processes and present important data at a single location, CRM also helps to maintain strong relationships and interaction with customers.

CRM (customer relationship management) systems focus on integrating customer data to help interact efficiently and seamlessly across the enterprise. The database manages customer information, including addresses, order history, complaints and returns.

All of this data can then be used together and can help predict revenue or define marketing strategies. Such types of systems are commonly used by manufacturing, advertising and customer service departments.

ERP (Enterprise Resource Planning) systems are a collection of different modules that can include the two forms listed above.

The ERP process integrates a number of application systems that support specific business functions, such as payroll, procurement, inventory management and development.

Specialized systems may also incorporate maintenance or construction for plants or manufacturing sites. This enterprise system allows these different business nodes to work together, passing information from one to the next in real time.

Another common feature of CRM is the ability to communicate with customers and staff through email and instant messaging.

You can even use CRM software to manage marketing campaigns and create custom dashboards that display sales metrics and customer behavior. Both ERP and CRM will help make the company more competitive and reduce operating costs.

In addition to automating common tasks, it will make it easier for your workers to collaborate and access important data.

Due to their real-time reporting capabilities, both devices help companies stay informed about accounting, revenue, customer service, and development data and promote business planning.

These tools can also allow the company to expand more effectively since the customizable options make them ideal even as your company grows. 

Specifically, CRM provides the additional benefits of enhancing customer engagement and potentially increasing revenue as the organization learns to help fulfill customer needs.

In an industry where everyone fights for the attention of consumers, having the capacity to satisfy customers is a crucial ingredient that attracts loyalty and transforms into renewed prosperity.

This is where the Travel CRM is not only beneficial it is vital to remain competitive in an oversaturated digital world.

Besides tracking and recording customer information, a top Travel CRM will ensure that you avoid following up on redundant prospects and focus your energy on promising leads instead.

The system allows you to identify promising leads by helping you to recommend them by awarding lead ratings, or by segmenting them by lists or operation.

We use the best-upgraded tools and technologies to build the application for travel management companies (TMC’s) and destination management companies (DMC’s) to maintain their day to day operations &sales.

Our CRM system helps to automate business processes like sales, marketing and services. Interact better with your customers and streamline your business with TPD’s CRM software solutions.

Our professionals are specialized in the development of travel CRM software, booking engines, web portals and much more.

The CRM system for travel agents offers the ability to manage your time better.  A CRM system for travel agents provides a digital way to track your time, help you with billing, predicting, and valuable reporting tools.

The best travel CRMs provide compelling visual workflow builders so you can guide your visitors with the least resistance to becoming your leads and eventually your customers.

They give you the flexibility to create multiple inter-dependent paths to conversion while also offering detailed email analytics as well as the option to schedule auto-responders. The correct use of web-based CRM software ensures proper utilization of time.

The Travel agency CRM software provides amazing features for your reps which help the reps to optimize their time according to the assigned work.

A travel CRM system helps you to manage the overall customer data and information in a single platform. This helps you to monitor details about–Customer Information, Travel Itinerary, Pre-Sales, and Post-Sales Interaction.

The Travel CRM program not only helps reps monitor requests but also lets you collect information such as lead source, location, market, rivals, various contact websites and hosts of other fields. The complete data of your customers is just a click away from you.

After you enter the inquiry information in the software you will be able to create activities such as emails, follow-ups, meetings, transactions, etc based on lead.

Customer satisfaction is one such aspect that is linked with several other benefits like – enhances brand image, retains existing customers, promotes customer loyalty, helps to acquire new customers and in turn increases profit and revenue of the company.

The CRM for the travel industry helps you to have complete information about the offers, deals, and packages and retrieve it with just a click. It also helps you to manage complex booking processes and also ensures the visibility of payments, bookings and service history, etc.

The travel CRM is based on the Multiple User-based models & moreover it is online, it can be logged in by many different users at any time and from anywhere.  

Our Travel CRM software works on improving your business activities smoothly and very effectively. You know the challenges your sales reps face every day in this competitive market.

And your customers choose the best travel agency which provides the best service and also puts efforts to maintain a good customer relationship with each other. And when you implement the best CRM for the travel industry, you can retain your existing customers and also get new customers.

If you have still not implemented a CRM for your travel industry, don’t waste time. You can choose the right web-based CRM for your business which is able to satisfy your requirements.

Here at Trawex Travel CRM software, we provide the best Travel CRM which comes with amazing features and functionalities that enhance your work productivity and also helps in the growth of your business.

Travel CRM software for travel agencies enables each agent and sales executive to access their login from anywhere so that they can update their complete information in real-time.

It offers online-based applications that enable the agent to log in their account anytime to improve relations.CRM technology for travel agents is only useful if it is available and always up to date.

It is helpful to be able to access it from home, on the road, and to know that any notifications will be immediately available, particularly if several team members work together on a project or client.

When travel agents can use CRM technology which provides features such as remote updates, instant scheduling, and email dropbox  to keep data central and secure, this is also very helpful. Many client-relationship software programs do not have these kinds of benefits.

Nowadays, the travelling industry has become expensive. It has basically become a market dominated by the price quotations, where every business organization competes with one another against expenditure and cutting costs based on their ability to offer cheaper packages.

CRM for the travel business offers a perfect solution to gain new customers and manages operations, thus increasing your company’s productivity.  Incorporating Travel CRM software into a travel business allows companies to deliver differentiated services to the clients.

CRM software is an innovative technology platform that serves either for efficient collection and sharing client information or automation of most important daily job activities thus bringing ease.

CRM or Custom Relationship Management system in travel business helps concentrate services, business processes and staff on the acquisition and retention of loyal customers by responding to their individual needs and values.

Travel CRM software is a perfect solution to win new clients and better manage the operations, enhancing the company’s productivity overall. Picking up the right CRM for your company is a very tricky thing. You need to be sure about what you are looking for in your CRM and what is being offered.

The travel CRM software that you purchase should not be limited to one or a certain specific number of users rather multiple numbers of users should be allowed to operate the account.

CRM helps to convert more leads and take your business to the next level. CRM software for a travel agency is a useful platform for incoming queries. It helps companies in tracking and getting all the appropriate details of the customers immediately. In addition, this software enables you to assign enquires to any user, without any difficulty. 


CRM features and functions in travel industry


  • Customer database allows tracking all available information related to customer, PNR (Passenger Name Record), traveling itinerary, pre-sales and post-sales communication. Using it, travel agents will be able to follow customers’ needs more effectively and on time.

  • Multiple Agents Logins will help your staff members to perform their activity cohesively and join their forces, knowledge and expertise to gain common goals, operating in logically coordinated manner.

  • Email, Chat, and Back Office Services can be synchronized with CRM system.

  • Help Desk Support is intended to provide guidance about software product and help with troubleshoot.

  • Information archive will supply your business with such data as booking and service history, future bookings, customer preferences, loyalty points, survey results, travel information and more. With some additional features it’s able to export all data and define reports in Excel format that will improve storage, segmentation and management of your customer data.

  • Analysis of data will provide your sales and controlling departments with consolidated statistics and reports on customer and booking data. Utilization of powerful analytical tools and sophisticated metrics due to CRM solution helps profile and identify your highest yielding customers as well as estimate the effectiveness of your B2B and B2C campaigns.

  • Integration with IT environments allows download a record of e-mail and electronic fax contacts as well as exchange data with other systems such as Tour Operator System.

  • Contact appointment scheduler records when, where and how your company communicated with a customer and helps accurately schedule bookings and orders.

  • Booking component allows to manage all the booking efficiently on real time and have access to this information from anywhere and anytime just by logging in.

  • Customer relationship management system helps travel agents interact more effectively with clients, easily edit, save or update customer-related events, managing all customer activity.


We are a Global Travel Technology Solutions Company across the globe. Our team have worked with market leaders in both B2C and B2B websites and have capabilities to offer world class travel portal and software solution.

We are the travel technology solutions providers offering custom as well as readymade travel portal and software solutions from travel websites, online travel portals, booking engines, hotel websites, white label software solutions, travel mobile apps, digital marketing solutions, XML / API integrations, transport services, offline inventory management systems & travel CRM software.

Our solutions are best fit for all size of travel companies/agencies from small & medium travel agents to large size travel agents, hoteliers, B2C travel agents, B2B travel agents, DMC's, consolidators & online travel agents. A travel CRM needs to manage different parts of the tour.

This includes the ticket booking management, travel coordination, accommodation, daily plan management etc. Instead of individually managing these tasks on a different basis, the travel CRM software lets you combine these different tasks on a single platform.

Our unified travel APIs aggregator designed to serve as your single point of connection to numerous bedbanks, GDSs, airfare consolidators, channel managers and other travel suppliers.

Besides off-the-shelf products, we offer custom travel software development services covering the entire production cycle – from initial analysis up to Live launch and maintenance. Trawex provide tour itinerary crm also known as crm modules for travel agency.

we developed travel website and for the travel agency we provide travel agency software which used to smooth and automation for the travel work. By using travel CRM tools, travel agents can collect all data regarding other travel agents, staff members and travel itineraries.


What We Offer

Trawex platform currently empowers 1000+ customers across 4 continents, 10000+ bookings a day, 1000000+ travel searches a day, across 200+ Suppliers, 600,000+ Hotels, 1000+ Airlines, 200,000+ Activities, 30,000+ Cruise Itineraries and much more for your brand.

Inventory Consolidation

Instant integrations with more than 100 suppliers that are integrated on demand.

Travel APIs

A complete set of travel APIs that empower our clients to develop custom travel solutions.

Custom Modules

A production-ready library of Modules that can be used as is or customized as per your requirement.

Faster Time to Market

Integrate suppliers in matter of few days. Over 100 suppliers maintained.

  •  B2C Travel Technology | Top 10 Travel Technology Providers | Travel Business Software | Top 10 Travel Technology Companies | Online Booking Software | Travel Website Development
    Travel Portal
  • Travel Technology | Top 10 Travel Technology Providers | Travel Business Software | Top 10 Travel Technology Companies | Online Booking Software | Travel Website Development
    Travel APIs
    Dummy Text
  • Travel Technology XML Integration | Travel Business Software | Top 10 Travel Technology Providers | Top 10 Travel Technology Companies | Online Travel Portal Development
    White Label
    Travel Websites
  • B2B Reservation Platform | Travel Business Software | Top 10 Travel Technology Providers | Top 10 Travel Technology Companies | Online Travel Portal Development
    B2C / B2B
    Booking Engines
  • Travel Technology | Online Booking Software | Travel Business Software | Online Travel Portal Development
    Itinerary Planner
  • Travel Technology | Travel Business Software | Online Booking Software | Online Travel Portal Development
    BackOffice Solutions
    Dummy Text

How We Engage


We Help Your Own Developers

  • Third Party API Integrations
  • Own Inventory Management System
  • Offer your Customers Unparalleled Content
  • Fully Managed Service
  • Comprehensive travel inventory management system
We help your own developers
Customized Hosted Solution

Customized Hosted Solution

  • Third Party API Integrations
  • Own Inventory Management System
  • Offer your Customers Unparalleled Content
  • Fully Managed Service
  • Comprehensive travel inventory management system

Off The Shelf

  • Pre-integrated suppliers to provide the best inventory and prices
  • Comes with Trawex APIs to build websites and apps in a fraction of time
  • World Renowned Reliability
  • Faster Time To Market
  • Best user experience with 99.9% uptime
Off the Shelf

Grow Your Business with a Powerful Online Engagement Platform and Experienced Travel Partner

You won't be going on the engagement journey alone. We're there as a partner to help, support and advise to ensure your ultimate success.

  • Online travel booking engine
  • Multiple sales channels - B2B, B2B2B, B2B2C
  • Centralised mid-office
  • Ability to connect multiple GDS, LCC, and third party APIs
  • Complete Reservation Management
  • Travel Agent Management
  • Transactional Accounting
  • Accounting System Integration
  • Comprehensive system to manage rates, discounts and allocation
  • Payment Gateway Integration
  • Multiple Supplier APIs
  • Add direct contracts
  • Redistribution API
  • Configure credit limit and deposits
  • Multilingual travel websites
  • Add offline travel bookings
  • Distribute white labels
  • Dynamic fare caching
  • Commissions and markup control
  • Advanced Reports
  • Manage multiple branches
  • Sub Agents can create and manage multiple branches and users
  • Optional cross selling platform
  • SMS gateway
  • Multi currency transactions for agents and suppliers
  • Business intelligence reports

Skyrocket your business growth with Trawex

  • Our products empower Retail Sales.

  • Analyzing your requirements, fulfilling your business objectives and providing
    you the right solution.
  • Our engineering team has a relentless focus on delivering a scalable and reliable
    technology platform.
  • Choose the right travel technology development service that fits your needs and business goals.
  • We Deliver the best of our firm to every client as cost effectively as we can.
  • We are excited about building strong relationships with everyone and we provide
    world class Support to our customers.

Start Talking With Us


Travel Technology Platform you can trust