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Central Reservation System - Manage And Distribute Room Inventory, Rates, And Reservations

Trawex's Central Reservation System gives you a one-stop control over your hotel chain's inventory distribution, reservations and booking inquiries.


What Is Central Reservation System ?


In the travel industry, Central Reservation System plays a crucial role. In fact, the central reservation system has revolutionized the entire travel industry.

A central reservation system also known as a computer reservation system (CRS) is a web-based software used by travel agencies and travel management companies to retrieve and conduct transactions related to flight travel, hotels, car rental, or other activities.

The concept of central reservation system was initially known as hotel CRS later it was also incorporated for the contents of flights, cars, resorts, vacations, and buses. The inventory of flights (airline reservation system, ARS), car, bus, and vacations were consolidated in one single.

Trawex has designed a CRS system to help our customers to manage the inventory, rental, and booking of the respective travel services. Later on, to increase sales, travel agents distributed CRS through the B2B-based travel agency website or hotel booking system.


The main objective of CRS is to make a one-stop service shop and eliminate physical and geographical distances between mediators and consumers. With universal coverage, our distribution systems provide information for airlines, hotels, car rental companies, travel agencies, corporations and more.


Trawex can provide you Own Inventory CRS with a single interface connecting you to a variety of channels to sell your content CRS to save your time. So, you can expand your company’s product growth.


Computer Reservation System (CRS) is one of the most widely used tools in the Tourism Industry. It is necessary to have CRS / GDS regulations in order to promote fair competition in the travel sector and to ensure that consumers do not receive inaccurate or misleading information about travel services.

The use of CRSs had been extended to travel agents as a distribution tool. Over the years CRSs have evolved into Global Distribution Systems (GDSs) that host inventory of multiple airlines and other modes of travel and travel-related associated services.


One major benefit or advantage to using Trawex central reservation system is that it lets you easily keep track of reservations. You can now book guest tables, rooms, cars or other things months in advance and feel confident that you will not lose that booking. It also lets you keep track of guests ' special requests like food allergies they have or some of the rooms they need.


Other advantages may include helping you manage content such as the products currently available and the rates charged, giving travelers the option of getting the best price when booking through your company and keeping track of customer satisfaction. A CRS helps you manage and keep track of customer bookings and reservations more effectively.


These systems can help you appeal to more travelers and those who book online too. 


Trawex Central Reservation System offers a single, central guest profile delivering innovative services and compelling upsell offers. You can see that information on the screen when a traveler books a flight, hotel room or even a rental car. You’ll know the travel dates, the cost of the booking, the traveler’s payment details and even any special requests the traveler had.


You can see that information on the screen when a traveler books a flight, hotel room or even a rental car. Central Reservation System is basically an electronic system used to promote sales and provide fast and accurate information about availability, price, and bookings of products and services.

It was originally designed and used by airlines for flight ticket reservations, but nowadays CRS is used either directly or through intermediaries to store and distribute information about tourism products and services to the customer, which also enables reservations to be made.

Travel CRS software is an online booking system for travel agents. Central reservation system, commonly used as a booking system for web-based store hotels information from its own inventory or contracted and properties as, hotels, apartments, etc. in a single web application system to deliver more through various booking channels, sub-agents, hotel booking system, travel portals, XML interface or channel manager.

It includes B2C and B2B interfaces and allows users to book flights, hotels, transfers, and sightseeing. This CRS System is used to maintain the Flights and Hotel information and related inventories and rates and manages the reservation system.

By enhancing the travel agency's engagement system with clients, it increases the level of sales and loyalty to the company.

Trawex CRS is a travel package management solution for agents and agencies, travel portals, consolidators, destination management companies, and hotel resellers. Trawex CRS offers to streamline the itinerary quoting process & reduces the response time of the enquires.


The Evolution Of A CRS System


Trawex offers you a bouquet of customizable features that are personalized to meet your business's requirements. Trying to understand even your most loyal guests can be difficult with information often spread across outdated, legacy systems.

The Trawex Central Reservation System (CRS) will help you to sell online and distribute all of your Own Inventory Products like Holiday Packages, Car, Cruise, Sightseeing, Transfers, Bus and other Special Offers.

The CRS System connects and helps you to market your product across all your sales channels such as B2B / B2C / B2E etc.

The CRS also connects to your inventory and website so that guests who book online can be driven through a range of rooms, rates, and promotions.

Trawex several years of experience in the travel domain has given us a deep insight into the requirements of the travel industry and revolutionized the way our clients work.

Our team of highly dedicated professionals and a portfolio of 35 clients in more than 20 countries around the world substantiate our ability to build a powerful and feature-rich travel agent software that plays a key role in your growth.

Trawex Central Reservation System offers a single, central guest profile delivering innovative services and compelling upsell offers.


  • Enjoy full-scalability via a multitier and Service Orientated Architecture (SOA) supporting large transaction venues.

  • Take advantage of numerous pricing techniques: per room/day, per guest/day, per service, per room/stay, per guest/stay.

  • Centralize management of inventory, rates, pricing, multimedia content, your website and more.

  • Get instant access to complex multi-criteria shopping requests, including calendar views, availability of interactive maps and more.

  • Trawex Central Reservation System supports all inventory structures including dedicated, nested and sell limit allotments.

  • Increase booking conversion with special offers and upselling by pricing non-room products and services.


CRS is a computerized system that provide an array of functions. These functions allow travel companies to distribute their services effectively. This, in turn, improves their bottom lines and they can earn more profits.

In this process users also enjoy the leisure of booking travel services from their homes and that too at any given time. 


Here are some of the basic functions in a CRS in the travel domain:


  • Passenger or guest name record

  • Inventory and reservation management

  • User-friendly reservation system

  • Online payment gateway integration

  • Customer data management

  • Email notifications

  • Booking cancellation and refund management

  • Fare quotation and ticketing depending on the complexity of the services offered

  • Provision of information about trade shows, visa regulations, and payment gateways

  • View products and services provided by different tourism providers




  • Full customization

  • CRS to save time

  • Make more profit

  • Unlimited content

  • Offers custom reporting

  • Unlimited distribution capability

  • Suitable for B2B and B2C business models

  • Includes a comprehensive admin console

  • Invoicing, accounting, customer and quota management is possible

  • A high-speed network of information infrastructure

  • Fare quote, ticketing, and voucher generating process

  • CRS is a web-based application that saves a lot of time on administration work

  • Maintain tariffs, live inventory, reservations from one place for all your properties. 

  • Get unlimited and commission-free direct bookings for any location, at any time, from a single site with this CRS.

  • With the multilingual and multi-currency, you can use CRS software in your desired language.

  • You can also accept multiple types of currency from your guests. 

  • Get detailed analysis reports from the CRS for all your properties

  • Create travel agent profiles of all your different properties and can also keep their rates and commission synchronized from the CRS without any problems.

  • Use your mobile app to manage your property chain on the go.

  • Interfaces with technologies such as Amadeus, Travelport and APIs/XMLs

  • All customer information related to services such as Passenger Name Record (PNR) or Guest Name Record (GNR) is registered.

  • The system can also store customer-related information such as all the services provided to a certain customer, type of payment, service information, etc




Online Search and Bookings


CRS software, in particular, Hotel CRS, provides a single search engine interface where hotel content and related information such as room inventory, room availability, nearby tourist attractions, room services, features, airport transfers, car rentals, city guides, and events can be combined with hotel names and rates.


Payment Gateway Integration


Payment gateway integration into the CRS system helps travel agents and online customers to book hotels and travel services such as flights, vacation rentals, transfers, car, and events directly from the central reservation system.

This helps in immediate confirmation of reservations and generate PNR and invoice immediately to customers and subagents.

Agents who have deposit accounts have a leveling of reserves based on its cutting edge.

Payment gateway integration helps them to have the option of booking through credit card if you are not able to book through your deposit account or electronic wallet facility.


Vendor Registrations and B2B accounts


Travel CRS allows multiple vendors to register and book travel services from their central reservation system. Each will have a separate hotel booking window, the large OTAs will allow vendors to have their own website platform and the B2C process to allow their sub-agents to maximize their bookings and provide commissions.

Agents will have their own travel agency website for their own customers.


White Label Solution


White Label Solution enables low budget travel agents who can't spend much in producing their own brand to have their own white-label product allowed to book through their own website.

OTAs such as, Expedia and Makemytrip are providing their white labels to customers around the world.




Software As A Service 


As a Service (SaaS) technology enables you to host multi-tenant applications in the cloud, with global accessibility and automatic updates.


Discover What You're Looking For With Advanced Search


Search engine algorithms provide instant response to complex shopping requests for multi-criteria: calendar views, availability of interactive maps, and more.


Structured Flexibility And Customization


all inventory structures - dedicated, nested and sell limit allotments with customizable call center application for voice agents


Utilize Multiple Pricing Options


pricing techniques such as per room/day, per guest/day, per service, per room/stay, per guest/stay.


Less Operational Cost


Trawex Central Reservation System provides users an opportunity to book hotels, tickets, transfers, tours, etc. online thus lowering operating costs by reducing the overall manpower, systems, accountancy, offline advertisements and many other facilities to run and manage the travel agency operations.


Increase Conversion With Special Offers


CRS allows you to increase booking conversion through special offers and upselling, maximizing revenue generation for your organization.


Unlimited Distribution Capability


A single interface to connect to a number of platforms to sell your content, including online travel agencies, travel websites, metasearch engines, and GDSs. Everyone who uses our platform can see the rooms and make reservations. 


Centralize Management And Save Time


CRS centralizes the management of inventory, rates and pricing, multimedia content, your website and more. With so many core functions available in one place, the economy of scale in terms of time is clear.


Multi-Currency And Language Support


Trawex CRS supports multiple currencies/languages and is browser agnostic - we won't stand in the way of your global expansion plans.


Streamlined Rate Plan Creation


creation of rate plans thanks to a library of pre-defined policies, booking restrictions, promotions, commission rules, taxes and fees.


Comprehensive Scalability To Handle Large Transaction Vol


CRS is a multitier and Service Orientated Architecture (SOA) that supports massive transaction volumes.




Trawex provides Hotel CRS System from which hoteliers can manage their hotel data and availability of rooms to guests. CRS helps third parties and other OTAs to provide details of the room along with the rates and availability.

It helps in managing the reservation through all the portal from the single point system.

The central reservation system is of greater assistance to both the hotel staff and the hotel owners. A good CRS software for the hotel is the one that helps in managing the bookings and other operations without any mistakes and conflicts.

Central reservation system software helps hotel owners and also hotel staff to not only make the reservation of the guest but also view the details across all the computers in the system.

A Hotel CRS (Central Reservation System) is a software tool that hotel managers use from a single point to manage their digital sales and marketing avenues.

They are also able to project their rates and room availabilities that are easily view-able on online sales channels i.e. the online travel agencies team aligned with CRS.

With a CRS tool, a hotelier can automate the updates of their availability, rates, and other data. In a nutshell, travelers can check for more hotels with the help of Hotel CRS and book them more effectively as it acts like a hotel’s central reservation system.

Hotel central reservation system is also known as a Hotel CRS. Keep centralized and coordinated all of your hotel portfolio availability, prices, and inventory.

Trawex CRS provides the core capabilities you need for managing hotel distribution and merchandising. Our CRS is built on airline-grade technology with an intelligent, resilient foundation known as Ultra-High Availability Architecture.

Trawex CRS helps hotel managers to manage their online marketing and sales, allowing them to upload their rates and availability to see sales channels that use the CRS. Trawex Hotel Central Reservations System software is fully API-enabled and equipped with fast response times.

The scalable design of this architecture ensures everything you need is set in place to nurture real-time, individualized needs of your enterprise.

Our Central Reservation System helps you to view property information via an interface. Availabilities, prices, cancellation policies, pictures, and descriptions are at your disposal.

Trawex CRS uses a modular, component-based approach so you can attach and detach modules in existing ecosystems.

The system was specifically architected to enable modular plug-in functionality where it’s needed, resulting in a hassle-free process that doesn’t require you to uproot your systems for small changes.

Our API-first approach helps you reduce the pain of costly migrations and makes it easier for your hotels to partner with and introduce new technologies such as our Hotel Central Reservations System. 

Trawex innovative Airline CRS is based on next-generation distribution technology and is one of the most innovative central reservation systems for flights on the market.

The system's dashboard has been developed to work on desktop, tablet, and mobile, giving you a responsive back-end control panel.

Computer Reservation System or Online booking engine is an interface for B2C customers for booking of multiple products like Flights, Hotels, Packages, Sightseeing, Transfers, Travel Insurance and Car Rentals. It is connected to several GDSs and third-party suppliers to obtain content around the world.

By initiating booking inquiries to creating tickets and vouchers, it has complete booking system functionality. With Trawex Airline CRS you can easily sync and manage your listings on a single website. Besides, it is helping you to spread special offers and receive hundreds of direct bookings all over the web.

And with its safe payment method, you can accept bookings with 100% peace of mind. From one real-time, easy to use the web-based system, you can load and manage your rates and content and distribute them across a multitude of channels effortlessly.

Trawex is the premier travel technology company having several years of experience in developing Airline CRS and integrating Flight GDS, Consolidators, XML & API integration software includes B2B, B2C, B2B2B, B2B2C, B2E, Corporate, and much more.

The CRS provides travel agents with access to flight schedule information, tariffs, and availability of seats. It also allows them to automatically make reservations and issue tickets.

We provide Flight Booking Engine, Flight GDS Integration, Sabre GDS Integration, Galileo GDS Integration, Flight Booking API Integration, Flight Booking Engine, Flight Booking API and more.

Ultimately, the airline reservation system developed into a computer reservation system (CRS). A computer reservation system is used for a specific airline's reservations and interacts with a global distribution system (GDS) that assists travel agencies and other distribution channels in making reservations for most major airlines in a single system.

It enables those professionals to book travel arrangements for guests and access that information across all devices in the same system. Implementing a CRS can help you stay up to date, find out when your busy season is going on and check out when guests book less often.




Computerized networks and electronic distribution have led to dramatic structural changes within the tourism sector and have become central to the distribution mix and strategy.

Computer Reservation Systems (CRS) are clearly seen as the most important facilitators of these changes in the formulation of a new travel marketing and distribution system.

In its simplest form, the CRS is a database that enables a tourism organization to manage its inventory and make it accessible to its distribution channel partners. The rapid growth in both tourism demand and supply over the last decades has shown that the tourism industry can only be managed by powerful computerized systems.

Airlines were the pioneers of this innovation, although international hotel chains and tour operators realized the potential and then developed centralized reservation systems. The need for CRSs arises from both the demand and supply, as well as the tourism industry's growth over the past decades.

CRSs satisfy consumer needs for easy access to transparent and easy to compare information on a wide variety of choices of destinations, holiday packages, travel, lodging and leisure services, the actual prices and availability of such services. The tourism supply uses CRS for inventory management and capacity distribution.

CRSs are used to promote and control the significant expansion of tourism companies and destinations worldwide and can be described as the "circulation system" of the tourism product.

CRSs enable tourism providers to control, promote and sell their products globally, thus allowing them to maximize their occupancy.



What We Offer

Trawex platform currently empowers 1000+ customers across 4 continents, 10000+ bookings a day, 1000000+ travel searches a day, across 200+ Suppliers, 600,000+ Hotels, 1000+ Airlines, 200,000+ Activities, 30,000+ Cruise Itineraries and much more for your brand.

Inventory Consolidation

Instant integrations with more than 100 suppliers that are integrated on demand.

Travel APIs

A complete set of travel APIs that empower our clients to develop custom travel solutions.

Custom Modules

A production-ready library of Modules that can be used as is or customized as per your requirement.

Faster Time to Market

Integrate suppliers in matter of few days. Over 100 suppliers maintained.

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How We Engage


We Help Your Own Developers

  • Third Party API Integrations
  • Own Inventory Management System
  • Offer your Customers Unparalleled Content
  • Fully Managed Service
  • Comprehensive travel inventory management system
We help your own developers
Customized Hosted Solution

Customized Hosted Solution

  • Third Party API Integrations
  • Own Inventory Management System
  • Offer your Customers Unparalleled Content
  • Fully Managed Service
  • Comprehensive travel inventory management system

Off The Shelf

  • Pre-integrated suppliers to provide the best inventory and prices
  • Comes with Trawex APIs to build websites and apps in a fraction of time
  • World Renowned Reliability
  • Faster Time To Market
  • Best user experience with 99.9% uptime
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Grow Your Business with a Powerful Online Engagement Platform and Experienced Travel Partner

You won't be going on the engagement journey alone. We're there as a partner to help, support and advise to ensure your ultimate success.

  • Online travel booking engine
  • Multiple sales channels - B2B, B2B2B, B2B2C
  • Centralised mid-office
  • Ability to connect multiple GDS, LCC, and third party APIs
  • Complete Reservation Management
  • Travel Agent Management
  • Transactional Accounting
  • Accounting System Integration
  • Comprehensive system to manage rates, discounts and allocation
  • Payment Gateway Integration
  • Multiple Supplier APIs
  • Add direct contracts
  • Redistribution API
  • Configure credit limit and deposits
  • Multilingual travel websites
  • Add offline travel bookings
  • Distribute white labels
  • Dynamic fare caching
  • Commissions and markup control
  • Advanced Reports
  • Manage multiple branches
  • Sub Agents can create and manage multiple branches and users
  • Optional cross selling platform
  • SMS gateway
  • Multi currency transactions for agents and suppliers
  • Business intelligence reports

Skyrocket your business growth with Trawex

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    you the right solution.
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