Customer Testimonial

From : Travel Guru

Before I decided to start my own company, I worked in the travel industry for many years, so I understood what it took to start a successful travel agency. I knew how to do sales & marketing, websites, and the operations; the only question was if I could find a system to help me with our data entry and custom-made itineraries.

I found Trawex within the first two weeks of starting the business and without doubt this has been the most integral part of the process. Anyone can build a website and we have lots of experience in the Sales & Operations side of a travel agency, but Trawex and the ability to custom build our itineraries was the most crucial part of putting this all together.

From the start the system has been just about everything we needed, but the ability, willingness and flexibility from Trawex to customize it even more for our specific company has been amazing. It is incredible how much we are able to customize someone else's system to our specific needs.

IMPLEMENTATION: The information provided were immensely helpful as we got started. As mentioned before, the more we played in the system the more we wanted to customize things and Trawex was always willing to do it.

USABILITY: The Trawex system isn't perfect, but it's pretty darn close. Overall, it has been very easy to add rates, build customized itineraries and run reports in the system. We LOVE how much we can customize the itinerary itself to the custom fields we use in the background to track things. The ability to create and save templates is a HUGE time saver. I think that could be a huge opportunity for Trawex and the clients (including us) would love it. The ability to customize your dashboard would be nice too ' display graphs of certain metrics we track as opposed to the standard graphs that we are all shown.

SUPPORT: The ability to customize the system to our needs has been incredible. It's always scary to work with an online company you've never met and that is so far away, but we are so glad we found them. In any business customer service is the most important part of the job, and great customer service can be hard to find in any culture and any country. We've had constant questions and requests and the service we've received from Trawex has been nothing but outstanding.