Ticketing System Online - A complete one-stop solution, tailored to your organization's needs.

 

 

How Does A Ticketing System Online Work?
 

We provide a complete one-stop solution, tailored to your organization’s needs. Our Ticketing System Online can be easily integrated with any third-party supplier(s) of your choice as well as your directly contracted inventory.

We are developing software for online ticket booking for flights, hotels, car rentals, transfers and sightseeing.

We have huge experience in the field of developing online ticket booking software. Trawex offers ticketing system online that able to streamline the ticketing, availability and booking into a matter of a click only.

Integrate our ticketing system online on your website and enable your customers to buy tickets online, manage tickets, bookings and payments.

Customers can make or timeslot reservations through your online ticket booking system and get real-time information on availability – minimizing reservation errors and unnecessary complications which can lead to negative customer service experiences.

The online ticket reservation system allows you to access the details of travel tickets, availability of seats, rates, inventory of travel bookings.  Boost your business through an easy step-by-step booking process.

Admins can review the latest bookings and tickets sold on the dashboard, customize the booking form, add/edit bookings, etc.

Online Ticket Booking Software is well designed and developed by Trawex which allows a potential customer to book and pay for an activity or service directly through your website. 

Enhance your guests’ online booking experience with the integration of an elegant travel website.

Update your rates, availability and special offers across all your systems, with the seamless integration of our Ticketing System Online. Customize the look and feel of the online booking engine to your brand. 

Trawex offers a complete one-stop solution, personalized to your organization’s needs. Our Ticketing System can be easily integrated with any third-party supplier(s) of your choice as well as your directly contracted inventory.

Trawex developing software for online ticket booking for flights, hotels, car rentals, transfers, and sightseeing.

We have vast knowledge in the field of developing online ticket booking software. A good ticketing software could be a worthy investment for your company and would save a huge amount of time and money if set up the right way. To this day, emails are the widely preferred medium to raise support tickets in an organization.

In smaller companies, whenever the employees look for IT support, they could simply walk up to their internal IT team and get their problems fixed. But as organizations grow in size, managing employee issues and internal IT service requests tends to become cumbersome.

 

Trawex provides a ticketing system online that able to streamline the ticketing, availability, and booking into a matter of a click only.
 

Emails work when companies are small, but their speed and simplicity don’t manage well with the bulk requests that are raised in a big organization.

An IT helpdesk/ticketing software has several benefits over conventional methods like email. This keeps time and manual effort for the help desk team and can help increase overall help desk agent productivity.

But that’s not all, the platform delivers a simple and automated process for managing and controlling change requests. You can even customize change approval workflows, varying from single approval to multiple approval levels, at any time on their available bandwidth.

A comprehensive reporting engine helps measure key performance metrics and customer satisfaction factors at a   look. The ticket management system enables you to integrate with apps that are useful for your business and customize according to your brand guidelines.

This supports you get familiar with the software much faster. Integrating CRM, and invoicing software with the help desk along with APIs, will also assist you to accomplish multiple apps from one interface.

Trawex provides a ticketing system online that able to streamline the ticketing, availability, and booking into a matter of a click only. Integrate our ticketing system online on your website and empower your customers to purchase tickets online, manage tickets, bookings and payments.

Customers can make timeslot reservations through your online ticket booking system and get real-time data on availability – minimizing reservation faults and unnecessary difficulties which can lead to negative customer service experiences. Customers expect an all-in-one experience and to resolve any issue on the channel they prefer. 

Deliver your agents with a comprehensive view of the complete customer journey in the ticket support system, and help your admins a single source to get real-time performance metrics across the customer experience.

With a helpdesk ticketing software, you can measure how your support team is responding to customer issues.

You’ll be able to draw insights from the various metrics available and use this data to drive future decisions. Instead of breaking information across different Phone, Chat, and Helpdesk software unify it all and access it easily from one place when needed.

Agents can make sure clients get instant and personalized responses through live chat. Ticket management software enables you to embed chat widgets on your website or help center from which your customers can reach out to you.

Use powerful automation to automatically prioritize and assign queries from any channel and provide answers faster to customers.

When a client submits a ticket, it needs to be moved to the right department or person. While this process can be done manually, it increases the risk of delays.

Automating this process supports your team to resolve each issue more rapidly. A round-robin setting can also help distribute the ticket load equally to reduce any bottlenecks.

The Trawex ticketing system helps your support team document technical problems using tickets. Designed to meet Information Technology Infrastructure Library (ITIL) standards, the main goal of an IT ticketing system is to restore service operations to normal as quickly as possible and prevent significant disruption to business operations.

Tickets contain information on service requests, their priority, status, and other relevant data. Rather than manually sifting through hundreds of messages, your team can organize and triage cases to resolve them quickly.

Most online ticketing software can be integrated with a knowledge base where you can publish detailed solution articles and other resources that customers can use to find important information. This helps in keeping the ticket volumes down, as it eliminates the need to reach out to support.

With an Omni-channel support system, you will be able to reach out to your customers across Email, Phone and more, from one place.

Using complete reports to know your team's performance helps managers understand where they need to improve and how they can cure those issues. With a good trouble ticketing system, managers can even schedule reports to their inbox regularly.

The Trawex online ticketing system allows you to access the details of travel tickets, availability of seats, rates, inventory of travel bookings. 

Boost your business through an easy step-by-step booking process. Admins can review the most recent bookings and tickets sold on the dashboard, modify the booking form, add/edit bookings, etc.

Online Ticketing System is well designed and developed by Trawex which permits a potential customer to book and pay for an action or service directly over your website.

In today’s world of multi-channel customer interactions, businesses are in search of the best tools that can help combine all the customer conversations agents have across live chat, email, and social media.

With a help desk, ticketing system businesses can optimize their customer service and support departments. The ability to respond quickly and accurately and above all, provide a connected and personal experience can have a major impact on how happy your customers are.

At Trawex we have achieved this by bringing together every interaction your customer has with your business. You can pull every customer interaction with your business into our help desk support ticketing system and present your agents with a comprehensive customer journey.

These interactions can range from purchases and returns to technical support queries. This approach empowers your customer support team by giving them the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

The ticketing system must have an interface that makes it easy to enter data, assign priorities, update the ticket status, add multiple stakeholders, and more, to suit the requirements of your business.

Having said that, it is also important to know the requirements of your business before you think of choosing the right ticketing software.

The success of a business is not just determined by the number of new customers the company acquires. What matters more is how many of them stick to the brand.

Customer retention is instrumental in improving profit. Trawex ticketing software helps businesses achieve this by enhancing the quality of customer support.

When you improve your customer support, it makes your customers happy. This, in turn, drives customer satisfaction levels up and makes your customers stick to using your products/services. A ticketing software lets you automate repetitive tasks to increase the efficiency and speed of responses.

From assigning tickets to a particular agent to creating pre-set responses to frequently asked questions, to defining escalation rules if deadlines aren’t met, you can do it all.

From assigning tickets to a particular agent to creating preset responses for frequently asked questions to defining escalation rules if deadlines aren’t met, a helpdesk makes it all easy.

Sell tickets and manage your box office from anywhere on any device, plus sell directly on your website through seamless embedment.

A good helpdesk online ticketing system provides a common platform for handling all customer conversations.

You can accomplish customer interactions over channels like email, phone, live chat, and social media, all in one place. The system should be able to offer you a variety of ticket templates.

They should also be easy to customize. This ensures the tickets do justice to your event’s theme and branding without requiring you to invest precious resources on creating them. The more customizable the tool is, the more the compatibility with your company.

Also, you should ensure that the service desk tool integrates seamlessly with all your other applications. Your company might use a completely different set of applications for other business operations.

If the new ticketing software provides a wide range of API level integrations, it would tremendously help with gaining instant access to information across your company and make things more convenient for you.

Trawex comes with features that help your agents work smarter and as a result, deliver more in less time. Your support team’s productivity increases by leveraging out of the box features such as canned responses, collaborators, and notes.

The benefit of each of these features sets Trawex apart from the competition as one of the best help desk and support ticketing system software’s on the market.

Teams across your organization can collaborate on customer issues and immediately respond without having to communicate outside of the application via email, phone or third-party chat applications.

The benefit of each of these features sets Trawex apart from the competition as a top customer support ticketing software. Each time an agent generates a ticket in the software, it sets off a workflow that can appeal to teams from support, sales, marketing and management into the customer relationship.

Every ticket match up to a point in the client lifecycle, and the ticket system stores all of them. By tracking and reporting on the tickets, smart companies collect and analyze much more data about their customers.

This leads to a quick determination of individual support requests and delivers your agents with context about every single customer, so your team is always ready to deliver the best customer experiences. Take advantage of an issue tracking system, so you get more reflectivity of your support team.

So if a particular issue is constantly being raised by multiple clients, the support team can be made aware of the issue and take actions like bug tracking the problem for engineers or providing a well-organized self-service solution with help desk software.

The more clients that you have interacting with your business will lead to a higher volume of customer support and service cases. Unless you hire more customer service agents to match the rising demand, this uptick puts more stress on your team to multi-task and resolve problems altogether.

Adding a ticketing system to your support desk is a great way to overcome this roadblock as it offers scalable solutions for your client service agents. Log and monitor phone conversations, convert them into new tickets, or attach them to existing ones.

Convert social media interactions and live chat into tickets, all at the click of a button. Our achievement is due to our user-friendly technology that can stand side by side on every feature and functionality of other solutions and is customizable to needs, all at a significantly reduced cost. 

Trawex is an adaptable ticketing system online solution enabling agile functionality to support integration with other systems to deliver the best in class services.

See who is browsing over your website and decide on the best method using chat offers. Supply your team with all they need to provide personalized support.

Your supplier’s application can be used on mobile devices and multiple devices simultaneously at multiple entry points and has registration payment processing features for walk-up attendees.

Also, if your facility has a site software system that you need to connect to or integrate with, make sure that there are no incompatibilities between your ticketing provider and those other technologies. Build stronger, deeper relations with customers and increase your brand loyalty.

Powerful tools that let you manage all registrations, tickets, payments. Quick and easy management like never before. Offer your agents with a complete view of the whole customer journey in the ticket support system, and support your admins a single source to get real-time performance metrics across the customer experience.

Create transfer and refund policies and be able to agree to ticket refunds. Allow attendees to right to use and modify ticket details, including names and contact data. Set up ticket order approval emails as well as on-screen confirmations and downloadable tickets.

Integrate with email marketing apps like Mail Chimp to send invitations and reminders. Use our attendee CRM tools to track contact data, signup responses, and order information. Set repayment and transfer plans and manage them with ease. Build out allocated seating charts and event floor plan maps.

Our reporting dashboard contains a comprehensive report for every aspect of your online ticketing. We provide reports for transactions, accounting, promo codes and more.

Drill down with ticket buyer demographic data and determine your leading influencers. Filter, sort, and export all available data. Our unique charts and reports give you the means to aim for possible buyers and engage them more effectively.

The Trawex delivers the great user experience and back-end flexibility that you need, along with a live inventory environment that never double-books.

Our ticketing software also confirms your guests’ reservations instantly for better ticket management feedback. Accept credit and debit card payments directly on your website using leading security and encryption.

You will receive payment instantly because payments are processed directly to your own account. Utilizing multiple channels can help explain a ticket or answer additional questions, but remember to have a single formal process in place so that tickets are always submitted through one central tool.

Whether you just want a printed guest list with barcode scanners, we offer a range of registration and audience management solutions, as well as reports to make simpler accounting and venue management.

Trawex offers the simplest, easiest, and most affordable way to manage registration and ticketing directly from your desktop, smartphone, or tablet! We offer to create your unique site that acts as your branded digital organizer, taking care of all pricing, payment, seat allocation, and attendee data.

Our effectively free-to-use online event ticketing software claims a range of user-friendly features and is perfect to use in about any kind of industry. Improve your guests’ online booking experience with the integration of a well-designed travel website.

Update your rates, availability and special offers across all your systems, with the seamless integration of our Trawex Ticketing System Online.

Modify the appearance and feel of the online booking engine to your brand. Trawex gives you a ticketing experience that you control from start to finish.

Speed up your workflow by using rules to spontaneously route new discussions. With our ticketing software, it is easy to create your exclusive registration form with flexible pricing and discount codes.

Built-in group of consumer data inside the ticketing process empowered for multiple distribution channels.

Enhance any additional items or products to sell. With a ticketing system, automating repetitive tasks to improve your team’s production is a breeze.

From assigning tickets to a particular agent to creating preset responses for frequently asked questions to defining escalation rules if deadlines aren’t met, a helpdesk makes it all easy.

Our complete ticketing system delivers a huge variety of styles so you can sell the type of ticket your business needs. A good helpdesk ticketing system also lets you automate routine support tasks to increase the efficiency of your team and reduce excessive workload.

We bring you continuous invention with easy, automatic upgrades that you can access anytime, anywhere – no more old-fashioned, on-premise servers.

You can modify your event setup, membership sale options, discounts, venue resources and so much more! Report on your data using our standard reports or easily form your own.

With Trawex ticket system, you can turn the vision of great customer service into a reality.

 

BENEFITS OF TICKETING SYSTEM:

 

EASY TO CUSTOMIZE

 

• We offer easy to customize options across our integrated platform available throughout the customer lifecycle.

• We offer a strong mobile-ticketing solution driven by feature to our customers.

 

 

CUSTOMER HISTORY:

 

• See the full support history of every customer at a glance, without having to search.

 

EFFICIENCY:

 

• With a helpdesk ticketing system, there is no need for agents to switch between multiple inboxes, complex folder structures, and color-coded tags. 

• You can integrate your support email inbox to your ticketing software, which will convert all incoming emails into tickets. 

• This allows your agents to work at their full capacity in resolving more problems in a shorter period of time.

 

REPORTING AND ANALYSIS:

 

• Identifying the root cause of common issues allows you to solve crucial problems that affect daily business operations. 

• You can create reports to analyze ticket progress and review team performance. 

• This will help you better understand what IT spends most of their time on, what types of issues are reported, and how to improve the systems in place so that operations continue to run smoothly.

 

EMAIL AND SOCIAL TRIGGERS:

 

• End-users now expect to be able to register their concerns and wishes via email and a range of social media channels, with triggers to automatically open tickets.

 

COST EFFECTIVE:

 

• A good Information Technology Service Management tool should not burn a hole in your pocket. 

• We offer ticketing system in a reasonable cost.

 

DATA SECURITY:

 

• Data security is of the highest priority at Trawex.

 

FRIENDLY CUSTOMER SUPPORT:

 

• Send appropriate and personalized messages to build stronger relationships with customers.

 

CUSTOMER SUPPORT PORTAL:

 

• Strong customer support portal system to support your business and to maintain happy customer relationships

 

FRAUD PROTECTION:

 

• Check-in date is synced in real-time across every checkpoint, so your staff will know if a ticket has already been used.

 

SECURE PAYMENTS:

 

• It is more likely for your attendees to commit to the convenience and speed of secure online payment processing. 

• We offer multiple payment methods at very reasonable rates.

 

MAIN FEATURES OF OUR TICKETING SYSTEM ONLINE:

 

• User-Friendly Interface

• Easy Booking Process

• Google Maps Integration

• Integrated Payment Gateway

• Support for Multiple Languages & Currencies

• Reports on Customer Reservations, Cancellations

• Ability to fully white-label the system for a truly branded ticket buying experience. 

• Secure and Efficient Customer Service 

• Customize your ticket shop with your own logo and colors

• Use our interactive venue seating plan designer

• Manage multiple account users with access permissions.

• Reliability

• Trust and Security

• Increase efficiency with automation

 

Main Features of Our Ticketing System Online:

 

• User-Friendly Interface

• Easy Booking Process

• Google Maps Integration

• Integrated Payment Gateway

• Support For Multiple Languages & Currencies

• Reports on Customer Reservations, Cancellations