Travel MidOffice BackOffice System - Take Full Control of Your Daily Operations!

What do the terms front-office, mid-office, and back-office mean to the travel industry?

A complete platform consisting of the back-office, middle-office, and front-office for tour operators and travel agents: This system enables you to improve your company's growth prospects at all levels.

The front office provides ample online presence by connecting to various GDSs, whereas the middle office assists in creating itineraries for your staff and sending out quotations to clients in a live production environment. And an intelligent back office that handles sales, operations, and full accounting.

What is Travel MidOffice BackOffice System?

Travel MidOffice BackOffice System is a suite of the most advanced features that enable you to set your own travel rules and procedures, to streamline your plan and manage your workflow.

Travel mid-office software is primarily designed to manage manual bookings for travel agencies, tour operators, OTAs, and travel companies, etc.

A back-office system is software that can be used by any travel agency to monitor the online booking portal. The travel back-office system is integrated with booking engines and other important tools that are used to efficiently manage day-to-day business operations.

The overall expenses and complexity of travel companies typically fall on operational functions such as booking management, reservation management, accounting, reconciliation, credit control, and customer support. So the middle office collects and organizes booking data, reservation data, and synchronizes all of your back-office systems.

You will be able to manage your business more efficiently, fully organize and control your operations by automating all processes within your travel business, despite your profile (Travel Agent, Corporate Travel, Tour Operators, DMCs, Wholesalers, etc).

You can manage your bookings in real-time, create and manage client and supplier profiles, define and manage mark-ups, business rules, and multiple payment options, generate invoices, and run reports.

A full-featured solution that includes front, middle, and back offices to automate a travel agency's entire workflow and process. Information flows smoothly in all market segments of a travel agency, creating real-time and accurate data processing within the organization.

Travel MidOffice BackOffice System is a web-based, comprehensive, and user-friendly platform that allows you to manage the life-cycle of any booking in real-time, including creating and managing client and supplier profiles, defining and managing mark-ups and business rules, managing multiple types of payment, generating invoices, and running reports.

With streamlined processes, accurate accounting, and interactive modules, you can give your business a competitive edge in the market.

Why Travel Agency needs Travel MidOffice BackOffice System?

Managing a travel agency is something that becomes difficult when you do not have the proper resources. To manage your travel business perfectly you need to have a Travel Software which would help you manage all the bookings made for the respective days maybe it be online or offline.

If you run a business in the travel industry, you know just how competitive the market can be - and if you want to keep your company afloat, it's essential to find ways to improve efficiency and accuracy in the software of your mid and back-office system.

Mid and back-office operations are essential to your company's success, and you want to ensure that they are properly managed at every step of the process. Unlike business Process Outsourcing, which allows you to outsource a complete department with standardized tasks, certainly, these operations can be outsourced and done effectively.

Travel companies have some sort of mid-back-office work, such as complex tourism procurement entries, tariff sheets, updating time-consuming rates, and creating packages and tour data entries, and so on.

The mid or back-office system includes software that a business users to manage the online portal. Mid-and back-office workflows, such as order control, billing & account management, etc., could have a significant impact on the overall corporate productivity and customer satisfaction. Integrated mid-office and back-office apps have a range of features that have become increasingly popular.

Mid/Back office software automates the administrative tasks of your office, collecting bookings and incorporating the entire workflow, so you don't have to worry about the management end of the view. Instead, you can focus on what matters most: providing the best possible customer service, keeping costs down, and ensuring your company stands out from the crowd.

By choosing a travel mid-office and back-office, you offer your business the best cornerstone for full integration and strong support for future growth.

If you are looking for Travel MidOffice BackOffice System to manage your mid & back-office functions, Trawex’s Mid/Back office system is the best option!

Trawex is a leading travel software development company that offers more effective and customizable mid/back office software to assist businesses with operational challenges related to the sales and distribution of flights, hotels, and other travel products.

Trawex Mid/Back office is the ideal solution for the needs of the travel industry, designed specifically for travel managers as a reporting tool and for travel agents as the most convenient way to work on daily operations. The solution manages customer and supplier databases and profiles.

Trawex provides a complete travel mid-office and back-office system for running the travel agency and the travel agency network from a single location.

Trawex offers a Travel MidOffice Backoffice system, which is a "Central Booking Handling Interface" where bookings are received from point of sale channels and processed until the final document is delivered to the customer. The system is closely integrated with the booking engine and other third-party tools. An administrative interface is implemented to manage various attributes & components.

Trawex's Mid and Back Office support enables you to outsource semi-standardized tasks to an offshore team, such as data entry, hotel contracting, price updating, reporting, and support, and others. Our mid-back-office team works with the front office in a real-time environment.

Product features include centralized fulfillment and processing of bookings from multiple points of sale channels (B2B, B2C, and B2E), built-in CRM(customer relationship management), real-time supplier connectivity, a comprehensive admin panel for managing business processes, integration with third-party tools, end-to-end automation, auto invoicing, and a user-friendly online booking voucher for booking processing.

The Features of Trawex Mid/Back Office Panel are:

• Inbuilt CRM (Customer Relationship Management)

• Various online booking management system

• Supplier connectivity

• Admin panel for managing the business processes

• Travel front desk interface

• Third-party integrations

• Centralized booking system to manage bookings

• Markups for various sales channels

• Multiple payment methods

• Unified processing and settlement of bookings from various sources

• Order tracking through booking queues processing

• Front desk / Travel desk / Call center interface

• Security and role configuration

• MIS and analytical reports to gain an operational perspective

• Consolidator Management through private DB

• Quick desktop view

• A graphical representation of the most recent booking details for each service (flight, hotel, etc.)

• Booking graph comparison, with per day view

• Quick shortcut buttons, customization as per the frequently used operations

• Quick view for latest bookings in the system, and one-click accessible

• Company Management

• IP based restriction for staff access works on a range of IP

• Exchange range management

• Manual booking for Flight, Hotel, Transfer, etc.

• CMS to control B2C & B2B advertisements and other data

• Markup management

• Staff Management

• Supplier management

• MIS generation

• Single view booking slot for all data

• Booking Queue management- Provisional, Authorized, Payment, Ticket, etc.

• Block booking access with a single agent at the same time

• Payment due date setup

• Edit existing bookings and add new bookings in the existing booking reference number

• Search fare with(XML)/without(NEGOTIATED CONTRACTS) availability

• Import PNR

• Option to do fare quote and record client inquiry & convert the same in real booking at a later stage

• Various payment modes - credit card/cheque/cash / others

• Complete customer info for customer sales

• Booking logs to track each step of the booking process, including a history of any changes to the booking

• Access portal or B2B bookings and the ability to modify the same

• Booking queues/lists to track bookings at various stages

Why Choose Trawex for Travel MidOffice BackOffice System?

Trawex with its deep domain expertise is reshaping mid and back-office processes to become more efficient through standardization and automation.

Trawex provides a comprehensive Travel Midoffice/Travel Backoffice system that can be used within a travel agency as well as with the agency's agent network on the same platform. 

Complete integration with your B2C website to manage various pre and post-booking functions, as well as B2B related access and required operations via our travel Backoffice solution.

Travel Mid-Office Systems is primarily designed to meet the needs of all sizes of travel agency specialists, whether small, medium, or large, and is backed up by a proven experienced team with a wealth of experience in the development of travel solutions.

Trawex's mid-office solution enables agents to access all database functionality from a single solution. All detailed information related to a booking is fully available for the travel agent in one central solution; any booking created on GDS or Supplier or aggregator for flight/hotel/transfer/car rental/packages, etc., is available in detail under Mid-office travel solution by Trawex.

Customer profiles, financial reports, documents such as vouchers, invoices, tickets, and payment receipts, comprehensive reporting, and a detailed costing structure for bookings.

Mid-Office travel solution is a complete tool to rapidly manage company details, manage branches, manage suppliers, manage cost, passengers, itineraries, currency, tax calculations, documents, mark-up rules, role rights for users, manage agent, etc and independent of any back-office system features.

The system is fully cloud-based travel Mid-office and no local server installation as updates are done in real-time and available to customers immediately once the updates are done.

Trawex Mid Back Office has already proven as a solid solution and updated to fulfill the criteria of the latest technologies. With the help of such one tool, you can maintain your inventory, customers, supplier’s account, and everything on one platform. 

Trawex allows you to integrate data from multiple sources, automate routine tasks, generate accurate reports, aid in efficient lead management, and much more. All-in-all this Travel Agency Mid/Back Office System will make your business more profitable.

Key Highlights:

• We strive to assist and help travel businesses to expand as much as possible

• Workforce efficiency is achieved through a skilled team

• Saves time, reduce cost, and improve efficiency

• Reduced overhead and resources

• Focusing on core competencies of your business

• Increased reach 

• Improved analytics

• Better customer service

• Management control and insight

• Increased performance and efficient management due to streamlined business operations

• Automation leading to reduced cost of operation

• Enhance service quality and manage business activities

Our mid and back-office systems and their functions:

• Inventory management – organization of interconnection to suppliers via multiple channels

• Accounting – payment processing and reporting

• Analytics – OTA metrics and reports about business, customers, and employees

• Booking desk – manual or automatic booking managing

• Business rules – the logic behind an organization’s decision-making

• Customer service – managing different channels for interacting with consumers

• User management – tools for creating user roles and permissions

• Customer relationship management – tools for comprehending and handling customer activity

Trawex Travel MidOffice BackOffice System Benefits include:

• Automation

Automate all of your travel agency's processes. Allowing Travel MidOffice BackOffice System to handle these processes automatically allows you to focus on lowering operational costs.

• Customer management

Access and store details both for corporate as well as individual clients – from contact information to profiles.

• Supplier management

Organize the various aspects of your suppliers – general details, fiscal details, prices, invoicing profiles, commission maintenance, and CRM data.

• Management of requests and sales

The input of all requests, processing of requests by approved workflows and procedures, parallel multiple searches within third-party systems, and searches within own inventory

• Automated billing

Your payments and invoices will be remarkably well-organized. A single booking or a series of bookings can be invoiced by the travel agent or instantly. For each invoice, you can add partial or full payments with any type of document. If linked to internet banking, the payments will be automatically imported and distributed by invoices.

• Automatically generated travel documents

You will gain more time for your customers. Travel documents are generated based on booking details, and all documents can be printed or sent by email with a single click.

• Access it anywhere, everywhere

As it is a cloud-based system, all data is stored securely on a server. Data can be accessed using a web browser at any time and from any location with a cloud-based mid-back-office system. That means the customers and sales data are tracked and collected all the time. If a customer has an emergency and contacts you outside working hours you’ll be able to rapidly solve his problem with only an internet connection and a desktop/mobile device.

• More productive

With all these giving solutions, the day-to-day work is being reduced. The travel agents will have more time to learn about the destinations they sell, which will result in better advice to customers, making the holiday booking process more enjoyable for them.