Travel Back Office Management Solutions - Innovative Technology to Reshape Your Travel Business

What is Travel Back Office Management Solutions?

The mid & back office module is a suite of the most sophisticated tools that help you set your travel business rules, automate your processes, and manage your workflow. It is a collection of cutting-edge technologies enabling you to automate procedures, manage workflow, and create your travel business standards.

This software automates the daily operations of your office, collects bookings, and integrates the entire workflow, so you don't have to worry about the management end of the view. 

In addition, you can concentrate on what matters most: offering the best customer service, reducing expenses, and helping your business stand out from the competition.

Manage your business more effectively to fully administrate and control your operations by streamlining all the processes inside your travel business, no matter your business type (DMC, TMC, Tour Operator, and so on).

Agents can immediately book flights, hotels, packages, and excursions online through the system. Also, Travel Software has a responsive design for mobiles and tablets so that travel agents can book hotels, tours, transfers, and activities both on mobiles and websites.

Why Travel Agency needs Travel Back Office Management Solutions?

In the fast-paced and ever-evolving travel industry, efficient back-office management plays a pivotal role in ensuring the smooth operation of destination management companies (DMCs), online travel agencies (OTAs), travel management companies (TMCs), and various other businesses in the sector.

Tour operators are responsible for managing and organizing various complex tasks, from booking flights and accommodations to coordinating transportation and activities for travelers.

This can be challenging and time-consuming, especially for operators managing large groups or multiple tours at once. This is where back-office software can be a valuable tool.

Back-office software is essential for tour operators looking to streamline their business operations and enhance their efficiency. With the right back-office software, operators can manage financials, inventory, customer relationships, and more all in one place. This can lead to increased profitability, better customer experiences, and overall success in the competitive travel industry.

Back-office software helps tour operators simplify and manage their business operations. It can help with everything from financial and inventory control to customer relationship management and communication. Tour operators can enhance their efficiency, reduce errors, and provide a better overall customer experience with the right back-office software.

How does it work?

It is a web-based, complete, and intuitive platform that gives you real-time access to the management of booking, creating and managing clients’ and suppliers’ profiles, defining and managing mark-ups and business rules, managing multiple types of payments, generating invoices, and running reports.

You will be enabled to manage your business more efficiently, to fully manage and control your operations by automating all the processes inside your travel business, no matter what your profile is (Travel Agent, Corporate Travel, Tour Operators, DMCs, Wholesalers, etc).

You can control your bookings in real-time, create and manage clients’ and suppliers’ profiles, define and manage mark-ups, business rules, and multiple types of payment, generate invoices, and run reports.

To become a successful Travel Agent, we must have a good Mid -Back Office System. It's the backbone of your Business. If you are looking for back office software to manage your back office functions Trawex’s Back office system is the best choice.

Why choose Trawex for Travel Back Office Management Solutions?

Trawex’s Mid/Back office is the right solution developed specifically for the needs of the travel industry for travel managers as a reporting tool and for travel agents as the easiest way to work on daily operations. The solution manages customer and supplier databases and profiles.

Trawex offers a comprehensive travel back office system to operate the travel agency and the travel agency network in one place. Travel mid-office software is mainly developed to manage bookings manually for travel agencies, tour operators, OTA’s, travel companies, etc.

Our mid and back-office software solutions are robust, flexible, and adaptable to meet the needs of any travel-related business.

Our back-office solution works effortlessly across both web and mobile devices, allowing you to manage your business online. It is 100% cloud-based therefore all your data is stored securely online and can be accessed from anywhere, anytime.

A back office system is a software that can be used by any travel company to track the online booking portal. The travel back office system integrates with booking engines and other important tools, which are used to manage the day-to-day business operations efficiently.

So the mid-office collects and organizes booking data, and reservation data & synchronizes across all your back office systems.

Trawex a leading travel software development company provides more effective and customizable back-office software that will help in business operational challenges related to the sales and distribution of flights, hotels, and other travel products.

Key benefits of Travel Back Office Management Solutions:

Travel Back Office Management Solutions for travel businesses offer a range of features to automate and streamline administrative tasks. Here are some key features in detail:

• Streamlined Operations: Travel businesses deal with a large volume of booking, payment, and administrative tasks daily. Travel Back Office Management Solutions automate these processes, reducing manual effort and streamlining operations. This automation helps save valuable resources and time, allowing travel businesses to focus on core activities such as sales and customer service.

• Error Reduction: Manual data entry and processing can often lead to human errors, which can have major effects on the travel industry. By implementing Travel Back Office Management Solutions, businesses can reduce errors in tasks such as booking confirmation, invoicing, and financial management. This increases accuracy and lowers the chances of errors.

• Efficient Financial Management: Financial management is an essential part of running a travel business. Travel Back Office Management Solutions provides tools for invoicing, payment processing, and financial reporting. These solutions help businesses keep track of their financial transactions, generate accurate invoices, and manage payments from customers and suppliers.

• Improved Customer Service: Travel Back Office Management Solutions usually include Customer Relationship Management (CRM) features, allowing businesses to manage customer profiles, preferences, and communication history. This enables travel agents to provide personalized services, cater to specific customer needs, and offer targeted marketing campaigns. Better customer service can increase customer satisfaction and loyalty for businesses.

• Enhanced Reporting and Analytics: Travel Back Office Management Solutions offer reporting and analytics capabilities, providing businesses with insights into their performance metrics, sales patterns, and financial data. These insights enable businesses to make data-driven decisions, identify areas for improvement, and optimize their operations.

• Increased efficiency: Travel Back Office Management Solutions can streamline the booking process, reducing the time and effort needed to book travel arrangements. This enables travel agents and tour operators to process more bookings in less time, which can increase their overall productivity.

• Better accuracy: Travel Back Office Management Solutions can eliminate many of the errors that can occur with manual booking processes. This can lower the risk of errors and increase client satisfaction.

• Real-time data access: Travel management systems can give tour operators and travel agents access to real-time data on hotel availability, flight schedules, and other travel-related details. This can help them make informed choices and offer better recommendations to their clients.

• Customization: Travel Back Office Management Solutions can allow travel agents and tour operators to customize travel itineraries to meet the specific needs and preferences of their clients. This can improve customer satisfaction and help them build long-term relationships with their clients, including in business travel management.

• Cost savings: Additionally, these systems can reduce the need for manual work, which can help travel agents and tour operators save money on staffing costs. Additionally, these systems can often negotiate better rates on behalf of their clients, which can result in cost savings for travelers.

• Better customer service: Travel Back Office Management Solutions enable travel companies to provide better customer service by simplifying and elevating customer communications with features like direct-to-email trip proposals, on-the-go assistance, and more.

Key Features of Travel Back Office Management Solutions:

Our Travel Back Office Management Solutions comes loaded with a whole lot of features to keep you ahead in the business while managing the operations. Some of the must-have features are mentioned below:

Booking Management:

• Centralized Reservation System: An all-in-one solution for managing reservations across a range of channels, such as online platforms, offline bookings, and third-party suppliers.

• Booking Confirmation and Modification: Automated confirmation and modification procedures for bookings, ensuring accuracy and efficiency.

• Refunds and Cancellations: Simplified procedures for managing cancellations and issuing refunds to customers.

Financial Management:

• Billing and Invoicing: Fully automated processes for billing and invoicing, including the generation and sending of invoices to customers.

• Payment Processing: Secure payment processing capabilities to accept and process payments from customers via various payment methods.

• Accounting Integration: Integration with accounting software to synchronize financial data and simplify financial reporting processes.

• Financial Reporting: Complete financial reporting capabilities to track revenue, expenses, profit margins, and other financial metrics.

Customer Relationship Management (CRM):

• Customer Profiles: Development and management of customer profiles, including contact information, preferences, booking history, and communication records.

• Customer Segmentation: Segmentation of customers based on attributes such as demographics, travel preferences, and booking history for targeted marketing campaigns.

• Communication Tools: Incorporated communication tools (emails, chat) to facilitate personalized and timely interactions with customers.

• Loyalty Program Management: Management of loyalty programs, including points accumulation, redemption, and member benefits.

Inventory Management:

• Supplier Integration: Obtaining real-time availability and pricing information by integrating with travel suppliers including hotels, airlines, car rental companies, etc.

• Content Management: Management of product descriptions, images, and other content related to travel inventory.

• Allocation and Distribution: Allocation and distribution of inventory across different sales channels, ensuring availability and maximizing sales opportunities.

Reporting and Analytics:

• Sales Analytics: Analysis of sales data to track performance, identify trends, and make informed business decisions.

• Financial Reporting: Generation of financial reports, including revenue, expenses, profit and loss statements, and cash flow statements.

• Business Intelligence: Data visualization tools and dashboards to gain insights into key performance indicators (KPIs) and monitor business performance.

• Forecasting and Planning: Tools to forecast demand, manage pricing, and plan inventory levels based on past data and market trends.

Who can benefit from Travel Back Office Management Solutions?

Travel Back Office Management Solutions can benefit various stakeholders in the travel industry. Here are some key beneficiaries:

• Travel Agencies: Travel agencies can benefit from these solutions by automating and streamlining their administrative processes. This includes managing bookings, invoicing, payments, and financial reporting. By streamlining these tasks, travel agencies can increase productivity, reduce operational costs, and improve revenues.

• Tour Operators: Tour operators can benefit from travel back office management solutions by efficiently managing their inventory and bookings. By integrating with suppliers, these technologies give tour operators access to real-time availability and pricing data. This makes it possible for them to provide their clients with a large selection of products and services. These technologies also assist tour operators in increasing profitability, streamlining their operations, and enhancing customer service.

• DMCs (Destination Management Companies): DMCs can benefit from these solutions by effectively managing their destination-specific services and operations. This includes managing ground transportation, hotel bookings, sightseeing tours, and other destination-related activities. Travel back office management solutions help DMCs streamline their operations, boost collaboration with suppliers, and provide a seamless experience to their customers.

• Corporate Travel Agencies: These technologies can help corporate travel agents manage corporate bookings, expenses, travel policy compliance, and reporting more effectively. These solutions help corporate travel agencies ensure compliance with corporate travel policies, control costs, and offer customized reporting to their corporate clients.

Our web-based back office system handles:

• Catalogue definition – access all of your products (packages, accommodation, entrance tickets, excursions, and other activities, rental cars, transfers, vessels, cruises...) and create complex travel packages or groups.

• Tour management – Build tours by accessing input services and easily define market value

• Automated supplier ordering – communication with your suppliers is fully automated

• Online booking B2C – Accept your travel products online

• Partner booking (B2B) – allow your travel agents to book more easily, download invoices, create vouchers...

• Reservation management – build reservations, enter consumers, track payments

• Document creation – create invoices, vouchers, receipts

• Finances and Accounting – complete management of your accounts receivable and payable

• Reports – get better insight into your travel agency business and find vital spots

 
Key Capabilities:

• Real-time access to online reservations, product availability, cancellation policies, business rules

• Supplier management (enable/disable specific suppliers, import static data and specific content for each Supplier, add/remove a supplier from the preferred list on the search results page, set up time or response for each Supplier)

• Markup control (per vendor/ customer/ group/ destination/ hotel / a combination of all

• Managing clients (B2B clients – managing agents/sub-agents, creating profiles, setting billing details, payment methods, etc.; B2C clients and corporate clients)

• Multi-payment management (credit card, credit facility, cash, loyalty points)

• Management of cancelation policies, including deadline alerts

• Control panel-based booking management (see booking list, export booking list in Excel, search & find reservation)

How Trawex can add value to your travel business?

As a prominent travel technology company, Trawex is committed to offering comprehensive solutions to a wide range of business verticals.

We understand that each business is unique and so as its requirements. Recognizing this, we provide OTAs, DMCs, TMCs, MICE, Incoming Agencies, and Tour Operators with a wide selection of products.

As a leading travel technology company, we are committed to providing you with the best products available, making travel management a pleasure. We aim to enable technology with innovation to drive business value. Our entire approach is centred around automation, giving you more time to manage your business.

We evaluate the importance of every travel agency's operations. We examine the nature of our customers and their demographics. As a result, we offer incredible travel technology solutions that help with creating a successful web presence by taking into account all relevant factors.

As a world-leading travel software company, our mission is to empower the global travel industry with cutting-edge software solutions that drive innovation, increase efficiency, and deliver exceptional customer experiences.

Our products include a B2B/B2C Travel Portal (Flight, Train, Car, Tour, Transfer, Sightseeing, and Activity), Travel Agency Software, Tour Operator Software, Hotel Booking Technology, and Travel Business Management that ultimately improves your Business ROI.

Additionally, we provide travel agencies with travel technology solutions, including B2B and B2C booking engines, mobile apps, accounting software, back office systems, travel CRM, and more, to help them streamline their operations and boost their brand awareness.

Join together with Travelopro today to take advantage of our unparalleled expertise and cutting-edge technology solutions to maximize the potential of your travel business.